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Hi

I was given free spins. Have not made a deposit but won R65000. I made a with drawl of R40000. I was not requested to make a deposit to play the free spins. Will I still get paid out my withdrawal

Dear Charlotte,

Thank you very much for your query. I’ve checked up some information for you and I found these terms (https://www.blackdiamondslots.net/en-FI/help)in the casino:

"The maximum withdrawal limits from a free chip, depending on your VIP level, are:

a. VIP Basic and VIP Silver Level Members have a €100 maximum withdrawal limit per free bonus per week;

b. VIP Gold Level Members have a €200 maximum withdrawal limit per free bonus per week;

c. VIP Platinum Level Members have a €300 maximum withdrawal limit per free bonus per week;

d. VIP Titanium Level Members have a €400 maximum withdrawal limit per free bonus per week;

e. VIP Master Level Members have a €500 maximum withdrawal limit per free bonus per week."

Therefore I don’t think it’s possible for you to withdraw the full amount and will be deducted based on your VIP Level.

Another important term:

"In order to withdraw winnings originating from free chips, you must have made a deposit within five (5) days of the withdrawal being processed.

Once the withdrawal from a free bonus is approved, the remaining balance from the winnings corresponding to the free bonus in question will be voided."

In this case you will have to make a deposit in the casino and after that you will be able to withdraw your winnings within the next 5 days.

If there is any issue regarding the casino, please do not hesitate to contact us, otherwise, I've shared all information regarding your query.

Best regards,

Nick

Dear Charlotte,

Did you process your withdrawal successfully? I'm extending now the timer by 7 days. Please let us know if there is anything else we can help you with otherwise the complaint will be rejected.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our message. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.