BetUS Casino - Pelaajalla on ongelmia saada bonusta talletuksen jälkeen.

DEPOSITED $100 WITH $150 BONUS. PLAYED CASH DOWN AND COULD NOT ACCESS BONUS WHICH I ASSIGNED TO BETSOFT. ON CHAT MULTIPLE TIMES EXPLAINING BONUS SHOWED BUT CANNOT ACCESS. KEPT TELLING ME SPENT BONUS ETC...FINALLY CB AM AND AFTER ANOTHER 20 MINUTE CHAT WAS TOLD BONUS OK. ENT TO BETSOFT AND COULD NOT PLAY. SYSTEM ONLY ALLOWED ME TO ACCESS SOMETHING CALLED LANDMARK SLOTS AND SCRATCH CARDS, PILE OF CRAP. FINALLY DISGUSTED AND TRIED WHAT THEY GAVE ME. DONE IN 5 MINUTES AS EXPECTED.RTP WAS PROBABLY NEGATIVE. CALLED REP WHO SAID NOT MY PROBLEM SO SENT ME TO CASINO MANAGEMENT. EXPLANED. SAID LET ME SEE?? CANT HELP YOU. AROOGANT SOB. FALSE REPRESENTATION OF BETSOFT BONUS. NO HELP CHAT. CHAT SCREWED BONUS ASSIGNMENT. MANAGEMENT BASICALLLY TOUGH SH**. THIS IS A GOOD CASINO BY RATING??????

Dear roseampop43, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance. 

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.l@casino.guru if there is anything else I could do for you regarding your complaint.

Best regards, 

Veronika

Dear roseampop43,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.