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Hello in the betor casino I played a total of 8000kč pirate adventures in one game, rolled an estimated 20000kč and never came a bonus and almost every time inserted 1000 crowns it went immediately to minus without the possibility of even winning something like other casinos !! this casino is a complete thief, I wonder if you publish it. thanks standa

Dobrý den v casinu betor jsem v jedné hře odehrál celkem za 8000kč hru pirate adventures, protočil odhadem 20000kč a ani jednou nepřišel bonus a ještě k tomu téměř pokaždé vložené 1000 koruně to šlo okamžitě do mínusu bez možnosti i něco vyhrát jako je to v jiných kasínech!! to to kasíno je naprostá zlodějina, jsem zvědav jestli to zveřejníte . dík standa

Dear Standa,

Thank you for submitting your complaint. I am sorry to hear about your troubles, but Betor Casino is a licensed casino and we have no reason to believe that their games are rigged in any way. Players can experience long losing streaks when playing fair games, too. That’s just how games of chance work. That said, we’re willing to look into it if you really believe something fishy is going on. In case you do not know where to find the game history, I could help you to find it.

How many game rounds did you play without hitting a bonus feature? Thank you in advance for your reply.

Best regards, 

Satrio

Dear Standa,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.