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Hello, people are complaining that they are not sending the withdrawals, I have been waiting 3 days to receive it, there are users who have been 10 days or more, they do not pay and I have €850 in the account, please do something about it, the withdrawals remain pending and they are not sent, the support does nothing, it only tells you to wait that the request has been sent to the bonds department and from there they do not tell you anything else

Hola la gente se esta quejando de que no estan enviando los retiros , llevo esperando 3 dias para recibirlo , hay usuarios que llevan 10 dias o mas , no pagan y tengo 850€ en la cuenta , porfavor hacer algo al respecto , los retiros se quedan en pendiente y no se envian encima el soporte no hace nada solo te dice que esperes que la solicitud se ha enviado al departamento de fianzas y ya a partir de ahi no te dicen nada mas

Dear Denisvalentin,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

It is not a KYC problem, it is happening to all the people, and nobody is doing anything, the account is verified, the only thing is that they are not paying their users

No es ningun problema de KYC le esta pasando a toda la gente , y nadie esta haciendo nada , la cuenta esta verificada lo unico que no estan pagando a sus usuarios

I still haven't received it, they don't solve anything and people have been waiting for weeks

Sigo sin recibirlo , no solucionan nada y la gente lleva semanas esperando

Dear Denisvalentin,

Have you received your withdrawal from the casino yet?

Dear Denisvalentin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.