Betmatch Casino - Kasinon verkkosivusto ei lataudu.

The website does not work and the support does not give an answer, it seems that they have kept the funds and they have disappeared

la pagina web no funciona y el soporte no da respuesta, parece que se han quedado con los fondos y han desaparecido

Dear Jose,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access casino website and experienced the same difficulties.

Additionally, I have sent an email to their affiliate team and momentarily, waiting for a reply.

Could you please advise how did you try to contact them and how long ago you have noticed that casino might be closed?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

September 16 is when I sent them an email trying to contact them, not receiving any response.

el día 16 de septiembre es cuando les envié un mail intentando contactar con ellos, no recibiendo respuesta alguna.

Thank you very much, Jose, for providing all the necessary information.

Unfortunately, I haven’t received any reply either. I have tried the email and Skype contacts, sadly, without being successful. However, I will now transfer your complaint to my colleague Viliam who will be at your assistance and hopefully, luckier.

I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Jose,

I looked at your complaint and will do my best to help you. I would like to invite Betmatch Casino into this conversation. Can you please specify what happened?

Well, I cannot access my account, nor do they answer me in support, and I have more than 1,400,000 xbm coins, which is the currency of use of the page that has an estimated value of 1.2 btc at a price of now € 10,734

pues que no puedo acceder a mi cuenta, ni me contestan en soporte, y tengo más de 1.400.000 de monedas xbm , que es la moneda de uso de la página que tiene un valor estimado de 1.2 btc a precio de ahora 10734€

We would like to ask the Betmatch Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

ok

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.