Betheat Casino - Pelaajan voitot mitätöitiin.

Hey! I opened an account at betheat casino and took €820 withdrawal with the first deposit. Then I deposited 3 more times and won 1750€ with the 4th bonus after recycling. Now they closed my account for no reason and won't pay my winnings. I didn't break any condition and I didn't play with too big a bet.

Hei! Tein tilin betheat kasinolle ja otin ensimmäisellä talletuksella 820€ kotiutuksen. Sitten talletin 3 kertaa lisää ja voitin 4. Bonuksella kierrätyksen jälkeen 1750€. Nyt he sulkivat tilini ilman mitään syytä eivätkä maksa voittojani. En rikkonut mitään ehtoa enkä pelannut liian isolla panoksella.

Hello tapetsu,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betheat Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about - did they specify the exact reason of blocking your account?

Looking forward to your answer.

Regards,

Nick

Hey! My account has been verified and I played with bonus money. I played allowed games and the bet never went above €5, which is the maximum bet when playing with a bonus.

Hei! Tilini on vahvistettu ja pelasin bonusrahalla. Pelasin sallittuja pelejä ja panos ei noussut kertaakaan yli 5€ mikä on maksimi panos bonuksella pelatessa.

And my account is confirmed on 22.10.2022, at that time they also paid my first withdrawal without any problems.

Ja tilini on vahvistettu 22.10.2022, tuolloin he maksoivat myös ensimmäisen kotiutukseni ongelmitta.

Can you help?

Pystyttekö auttamaan?

Can you help? Now they said that the account remains closed but pay 1750€ to my skrill, but nothing happens.

Pystyttekö auttamaan? Nyt he sanoivat että tili pysyy suljettuna mutta maksavat 1750€ skrilliini, mitään kuitenkaan ei tapahdu.

Dear tapetsu,

If the casino promised to pay out, I would definitely wait at least a week or two for it to arrive. Also once your account has no remaining balance, the casino has every right to close your account without any explanation. Please let us know once the money arrives.

Does the account have a balance of €1,750?

Tilillähän on saldoa 1750€?

Dear tapetsu,

You posted that the casino promised the payout so once it will be paid, they can close your account.

My account is already closed and still money doesnt paid yet?

Can you please clarify when exactly did they close your account? Please note that the payout may have a processing time to up to 14 days.

Dear tapetsu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.