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When making a deposit, the bonus that was promised to me by the chat operator was not credited. To be precise, no bonus was credited at all. It is the first time I encounter a casino that deceitfully doesn't award bonuses in this day and age. There are two possibilities, either the operator is completely incompetent, or the casino is deceitfully luring in new players. It's hard to imagine how they manage to withdraw money if scams are already taking place with the crediting of bonuses. I can provide all the chat correspondence. There is complete deception and lies on the casino's part.

При внесении депозита не был зачислен бонус, который мне сказал оператор в чате. Точнее вообще не был зачислен никакой бонус. Первый раз в наше время встречаю казино, которое обманывает уже даже на бонусах. Варианта два, либо оператор полностью некомпетентен, либо казино обманом заманивает новых игроков. Сложно представить как они вообще выводят деньги , если скам уже идет при начислении бонусов. Могу предоставить всю переписку в чате. Полный обман и ложь со стороны казино.

Hello djak1987,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bet Andreas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Was it your first ever deposit in the casino? Did you claim any bonuses before this one? What kind of bonus were you supposed to get? Can you please forward the communication between you and the casino to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

I registered a long time ago and didn’t play there at all. This is my first deposit at the casino and before making it, I asked the operator in the chat what bonuses were provided for me. I received a detailed answer, the bonus suited me. I made a deposit and did not receive any bonus at all. The casino cannot answer why this happened. What is this? incompetence of employees or luring clients by deception? I am attaching screenshots of the chat conversations.

Я давно зарегистрировался и не играл там вообще. Это мой первый депозит в казино и перед его внесением я поинтересовался у оператора в чате какие бонусы мне предусмотрены. Получил развернутый ответ, бонус меня устроил. Внес депозит и не получил вообще никакого бонуса. Почему так произошло казино ответить не может. Что это? не компетентность сотрудников или завлечение клиентов обманным путем? Прилагаю скриншоты переписки в чате.

If the casino is not even able to issue a bonus, then its solvency is generally questionable. And even more so their reputation if they so brazenly deceive players.

Если казино даже бонус выдать не в состоянии , то вызывает сомнение вообще его платежеспособность. И тем более репутация если они так нагло обманывают игроков.

Hello djak1987,

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Nick