Barz Casino - Pelaajan kotiuttaminen viivästyy.

Hey,

I played at a barz casino, won and hasn't got my money. 10 weeks has passed. All is verified and approved by the casino

Casino says they experience problems with their payments solution to Norwegian customers. However I never get a estimate when the problems will be solved. Always the same answer " We will contact you further, we don't now anything yet..(!)" 

Hello Kenneth1203,

Thank you very much for submitting your complaint and I'm sorry to hear about your issue with Barz Casino.

Allow me to ask you a few more question before we would move forward.

Could you please specify since when is your account verified? Did you use any bonus to accumulate your winnings? What payment method did you use to request the withdrawal?

It seems a little strange that the issue persists for so long, even thou it is possible. Did the casino offered you any other way of withdrawal which could be processed faster, like BTC or anything similar?

Looking forward to your answer.

Regards,

Nick

My account was already verified cause I have played at a sisters company, in their organisation. So didn't need to send documents. 23 September was my withdrawal approved

I use my first deposit bonus and followed their basic bonus rules,never said anything about breaking their bonus requirements. Did use bank transfers, founding it little odd that my info was already registered while withdrawing. But guess it has to do with their umbrella system with other casinos.

No, they have only mention their third part payment solution. Asked for refunding money back to barz casino for using another payment solution. But they have never responded.

Always copy/past reply even when I ask a lot of questions

Thank you Kenneth1203 for the additional information. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck in resolving it.

Regards,

Nick

Hello Kenneth1203!

I will take care of your complaint from now on. I'd like to invite representatives of Barz Casino into this discussion in order to provide us with an explanation of the situation and help us with the resolution.

We would like to ask Barz Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Kenneth1203,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.