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Withdrawals has been pending for 38 days (verification was completed, withdrawal was posted on March 17) , and it looks like the promised period of 18 working days has already ended

Dear SandersFortune,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you ever made a successful withdrawal before? Have you accumulated your winnings with or without an active bonus?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

The first 100$ dollars won from free spins promotion , after that there were two more cash deposits from me or three , and withdrawals 650 were placed. And now these two are already on a 40-day waiting period

No I just asked earlier about the timing of the withdrawals in the chat

Thank you very much SandersFortune for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello SandersFortune,

I looked at your complaint and will do my best to help you. I would like to invite Avantgarde Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Avantgarde Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

one transaction of size 100$ was processed a week ago, and the other 650$ has been pending for 52 days, it would be nice to know when it will be processed finally

Dear SandersFortune,

thanks for the info, I've adjusted the disputed amount.

Hello,

We hope this finds you well.

As the customer mentioned, one withdrawal has already been paid, and there is absolutely no intention of not paying the rest in processing, all according to our T&Cs.

We highly suggest keeping the communication directly with the account manager.

We will do our best to expedite the rest. Rest assured, it will be paid just like the first payment.

Best Regards,

Avantgarde Support

Dear Casino,

let us know when you'll pay the rest of the player's winnings, please.

Yesterday money was paid , all transactions , the complaint can be marked as resolved . Big thanks to Avantgarde support and Casino.guru !

Dear SandersFortune,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru