AquiJuego Casino - Pelaaja kamppailee saadakseen tilin vahvistuksen loppuun.

I had sent multiple ID evidence on multiple occasions and I still haven't been able to withdraw.

I emailed on numerous occasion I'm still waiting a reply.

This is the worse casino by far no contact number or live chat to help with enquiries.

Dear Amy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that you have not yet received any confirmation regarding successful verification? Could you please advise which documents have you already provided and when exactly?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Amy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.