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I made a deposit, played and had winnings. I requested my withdrawal on 12.10.2023 with a 72-hour conclusion period, yet more than 72 hours have passed and I have not received my money. I contacted the chat, spent a considerable amount of time on the chat only for nothing to be resolved in the end. They told me to wait for a response from the financial department. If there is a deadline, it needs to be adhered to!

fiz um depósito, joguei e tive ganhos, solicitei meu saque no dia 12.10.2023 com 72h para conclusão de saque, já se passaram mais de 72h e não recebi meu dinheiro, entrei em contato com o chat, passei um bom tempo no chat para no final nada ser solucionado e me falaram para esperar resposta do setor financeiro, se há um prazo, ele precisa ser cumprido!

Dear leandrog532,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear leandrog532,

Thank you for your patience.

We understand that you want to receive the winning amount as soon as possible.

As I can see, you have made a few withdrawal requests.

A few of them have already been processed.

I can assure you that we will process the remaining withdrawals very soon.

Please do not worry and wait.

If you have any additional questions, please do not hesitate to contact us in the live chat.

Thank you for the understanding.

Best regards,

7Slots Casino

Ok, some withdrawals have already been processed and completed, it's just annoying having to receive a relatively low amount in parts!

Ok, alguns saques já foram processados e concluídos, só é chato ter que receber um valor relativamente baixo por partes!

Hello everyone,

Thank you both for your replies.

leandrog532, could you please specify the current balance in your casino account? Do you have any pending withdrawals at the moment?

Dear leandrog532,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.