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I had deposited a total of 600 euros and while I had a balance of 920 euros I set a limit of 25 apiaries every two weeks and while I reached 600 euros and waited for the limit system to work one by one the system was blocked and the other was accepted so I have a balance of 90 Euros and after picnic with the chat beer they said that there will be a check and the next day the check answered that when I set the limit I had exceeded the losses of 25 euros for this reason it could not be activated only when the two weeks have passed I was earning when I set a limit of 320 euros and they did not even see the messages of their system that I can not bet because I have set a limit and I have exceeded it in some words, the control went to drive me crazy

Ειχα κανει καταθεσεις συνολικα 600 ευρο και ενω ειχα υπολοιπο 920 ευρο εβαλα οριο απολιων 25 ανα δυο εβδομαδες και ενω εφτασα στα 600 ευρο και περιμενα να λειτουργησει το οριο το συστημα την μια απεριπτε το συστημα και την αλλη το εκανε δεκτο με αποτελεσμα να εχω υπολοιοπο 90 ευρο και μετα απο εποικινονια με το τσατ μπυ ειπανε οτι θα γινει ελεγχος και την αλλη μερα μ απαντησε ο ελεγχος οτι οταν εθεσα το οριο ειχα κσεπερασει τις απωλειες των 25 ευρο γιαυτο τον λογο δεν μπορουσε να ενεργοποιθει παρα μονο οταν περασουν οι δυο εβδομαδες ενω εγω κερδιζα την ωρα που εβαλα οριο 320 ευρο και ουτε ειδαν τα μνματα του συστηματος τους οτι δεν μπορω να πονταρω γιατι εχω βαλει οριο και το εχω υπερβει μσ δθο λογια ο ελεγχος πηγε να με βγαλει τρελο

Dear Ιακωβος,

Thank you very much for submitting your complaint. I’m very sorry to hear about your unpleasant situation. I am not sure I correctly understand your issue. Did you want to set the deposit limit, but it wasn’t successful?

Have you tried contacting the casino regarding your problem? If yes, please forward any relevant communication to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Ιακωβος,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.