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I played the game yesterday and I won but my amount kept going down and everytime I win the amount no longer increase

Hello Kgothatso ,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that your winnings from some bets have not been credited?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Kgothatso,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.