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There is no reason to close my account! Online customer service didn't solve any problems for me!The platform has no reason to deduct my deposit! 

Dear khathunm61,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that the casino blocked you and confiscated your deposit of Can$189 (dispute amount)?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hi jiahui

User: khathunm61

Your account now is closed, that could be for many reason:

You did by yourself

You did a request by Live Support

You did a request by email

Other reason

If you don't want closed your account and think that was a mistake, go to Live Support immediately.

Best Regards

4King Slots Suppor

This is the email they sent me!

Thank you for your replies, khathunm61. I’m very sorry but you haven’t answered my previous question. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

I have no way to contact the casino now! I emailed them and they didn't reply!

Please note I asked you whether your deposit of C$189 is being held by the casino in your blocked account.

Yes, my C$189 is locked up at the casino

Thank you very much khathunm61 for your reply. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello, khathunm61,

I am sorry to hear about your unpleasant situation. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite 4KingSlots Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear 4KingSlots Casino Team,

Could you please clarify the player's situation in more detail? Why is his account blocked?

Thank you in advance for providing the information.

Thank you for your help!

We would like to ask 4KingSlots Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear team,

We are sorry for the delay. The security department evaluated the user's plays and they found irregularities. Consequently, the account was closed.

We reserve the right, at our discretion, to close an account if we are not satisfied with the results of any security review. 

The player's withdrawal ($189.00 ) was successfully processed on 2022-05-11.

Thank you, 4KingSlots Team, for your explanation.

Dear khathunm61,

Can you please confirm that you received your withdrawal (balance)?

Yes! Thanks for your help!

Thank you, khathunm61, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, too, 4KingSlots Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru