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I made my deposits from Ecuador using my credit card and it turns out that when I wanted to withdraw my winnings, there is no payment method from them to my person with a credit card, but for deposits, that method is available.

Now a message pops up saying that funds can only be withdrawn through the same method, which does not exist.

Hice mis recargas desde Ecuador a través de mi tarjeta de crédito y resulta que cuando quise retirar mis ganancias, no hay la forma de pago de ellos hacia mi persona con tarjeta de crédito, pero para recargar si hay ese método.

Ahora me sale un mensaje que solo se puede retirar los fondos por el mismo método, el cual no existe.

Dear moises280187,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear moises280187,

have you contacted customer support regarding the withdrawal methods available in your country? Are there any other payment methods available for withdrawal in Ecuador?

Dear moises280187,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.