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I have two withdrawals that have passed 30 hours and it hasn't been in my account. They just tell me to wait 48 hours but nothing is resolved. To deposit and quick and easy to withdraw this darn bureaucracy. In the meantime, I keep my money withheld without knowing whether or not to pay.

Estou com dois saques que já se passaram 30 horas e não caiu na minha conta. Mandam só espera 48hrs mais não se resolve nada. Para depositar e rápido e fácil para sacar essa burocracia danada. Enquanto isso fico com meu dinheiro retido sem saber se vai ou não vai pagar.

Hello Lucas,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you request for the withdrawal? When was the last time you contacted the casino and did they respond to you since? Did you accumulate your balance from real money or did you use any kind of bonus?

Please note that we usually advise to wait at least 14 days for the first withdrawal to be processed as it may take longer in some casinos to finish the verification process.

Looking forward to your answer.

Regards,

Nick

I've already made other withdrawals and it didn't take all this on the platform. Unfortunately the support only sends a message to the email but they don't respond or solve the problem. I use several platforms like Betano, Blaze, Pixbet, Betwinner, 1xbet and none of them take so long to pay or they don't solve your problem, always in the chat they solve the situation now 1win keeps stalling, to deposit it's always right now to withdraw is this bureaucracy damn. Unfortunately, it is a platform that I will no longer operate due to my disregard for customers. how you can see I have already made other withdrawals and these two are relatively locked.

Eu ja fiz outros saques e não demorou isso tudo na plataforma. Infelizmente o suporte apenas manda mandar msg pro e-mail mais não respondem ou resolvem o problema. Utilizo diversas plataformas como Betano, Blaze, Pixbet, Betwinner, 1xbet e nenhuma demora tanto pra pagar ou não resolvem o seu problema, sempre no chat eles resolvem a situação agora a 1win fica enrolando, pra depositar sempre da certo agr pra retirar fica essa burocracia danada. Infelizmente e uma plataforma que não vou mais operar por descaso com os clientes Comopodem ver já fiz outros saques e esses dois estão relativamente travados.

It was real money not a bonus, I made a deposit, lifted the bank and requested the withdrawal.

Foi dinheiro real não de bônus, fiz depósito levantei a banca e solicitei o saque.

Hello Lucas,

Unfortunately this is not an unusual issue and we could intervene only in case it would be delayed for at least 14 days. Could you please advise if there is any update regarding the payment? However, as it was still requested only a week ago, we can recommend only to wait for it to arrive.

Dear Lucas,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

The complaint will be now rejected for the above mentioned reason.