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Hello, I paid 35 euros plus 100% bonus, just played one game, wagered 1 euros, implemented the bonus, won 1100 euros, commissioned a payout. The next day I received an email that I broke the rule and heard that I placed bets which is nonsense

Restricted gameplay:

- Placing bets with minimal or no risk

- Wagering made using the Gamble Feature on Slot games

- Placing bets of amounts higher than 12 € (or equivalent to € in other currency) or 5% of the given bonus, whichever is lower.

Also note that, since a bonus manipulation has been established, we were obligated to redeem your winnings and the amount of 35 EUR has been returned to your betting account. Please see the reference in the rule below:

Please see point: 9.8.3. In case of bonus manipulation 18bet reserves the right to deduct all winnings accumulated.

Hallo habe 35 Euro plus 100% Bonus eingezahlt nur ein Spiel gespielt mit Einsatz 1 Euro den Bonus umgesetzt,1100 Euro gewonnen Auszahlung beauftragt . Nächste Tag kommt ein Email das ich gegen den Regel verstoße habe und zu höre Wetten platziert habe was ein Schwachsinn ist

Restricted Gameplay:

- Placing bets with minimal or no risk

- Wagering made using the Gamble Feature on Slot games 

- Placing bets of amounts higher than 12 € (or equivalent to € in other currency) or 5% of the given bonus, whichever is lower.

Also note that, since a bonus manipulation has been established, we were obligated to redeem your winnings and the amount of 35 EUR has been returned to your betting account. Please see the reference in the rule below:

Please see point: 9.8.3. In case of bonus manipulation 18bet reserves the right to deduct all winnings accumulated.

Dear Patrycja,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please specify which exact bonus you have activated and played? Have you redeemed any other promotional offers in this casino in the past?

Furthermore, if there’s any relevant communication, please forward it along with your game history to petronela.k@casino.guru. I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

No, I played there for the first time, the bonus was 100% welcome bonus for casino

Nein habe da erste mal gespielt , der Bonus war 100% willkommen Bonus für Casino

Dear Patrycja,

If your account is still accessible, could you please forward your game history? Thank you in advance.

Dear Patrycja,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.