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Dear eldokum007,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

Do I understand correctly that all your winnings have been cancelled?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Nick

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Dear eldokum007,

Unfortunately we will be forced not to reject the complaint as there was no issue described. Please be sure to write down your issue next time you submit a complaint.

Regards,

Nick