It's definitely good that you will continue to update, I'm also curious how it will turn out for you. I hope it will be good.
As for the documentation and verification, did you not react to it and send anything or what? Do you think you can move on without that?
Jag gillar verkligen det här varumärket och jag har aldrig blivit tillfrågad om KYC. Jag fick höra att brasilianare som sätter in pengar via PIX verifieras automatiskt.
Jag har varit med på det här casinot i över ett år och allt har alltid fungerat bra.
I would like to try this casino from OZ, will I be able to deposit with credit cards and/or crypto? Any fellow Ozzie have experience here? Do they request KYC and do they pay fast?
You make an excellent point about PIX. I guess other countries may use some sort of banking identity, but I would say it does not rule out a few other details needed for passing the KYC. PIX sounds much easier. 🙂
It's so helpful to hear a positive outcome.
Heya! Not Ozzie myself, but perhaps browsing the user reviews submitted about Chipstars could help:
https://casino.guru/chipstars-casino-review#tab=js-tab-reviews
Every licensed casino at some point requests KYC, though there are some extra situations, like the aforementioned PIX from Brazil or perhaps a threshold, meaning that lower amounts are possibly processed without full-scale verification.
I know that wasn't that helpful. Honestly, I would ask chat for details.
Is it true that this casino has instant uk bank withdrawals? I have seen the claim on several occasions now. Can some uk player chime in?
You could even ask the support of the casino if you'd like to know such information.
That would surely be the best way to find out.
Do you pay at this casino, or are you thinking of joining it?
I was informed by this casino on the 17th that all withdrawals would be processed within 24 hours. However, my withdrawal is still pending, with the option to cancel it still available, and nothing has progressed.
I’ve spoken to multiple live chat advisors, but each one has given me different excuses, claiming they can’t reach the finance department. I’ve been told that around 20 requests have been sent to them, all of which have been ignored.
I’ve also emailed over six times without receiving a single response. At this point, I’m unable to get any help or update from anyone.
we are coming into the weekend now and I doubt I will see any money. This is the worse experience I have had at a casino
Hey, when a casino gives you a timeframe and doesn't meet it, it's never a pleasant experience. Anyway, you don't wait long enough to panic. It's quite possible that you won't get the money over the weekend, but I would definitely be patient and wait and see what happens next. Don't cancel your withdrawal and don't gamble with the money so you don't lose it.
If the casino doesn't send you the money, we give them 14 days to go through the whole process, we'll try to help you out.
However, did you play with any bonus? Didn't the casino ask for any documents from you?
Yes, my account is both approved and verified. I’ve been informed that there’s nothing wrong with my withdrawal and that it should be processed today. However, I don’t believe that will happen. The main issue is the lack of proper communication. If they kept me informed, I could understand delays, but the inconsistency and poor communication are incredibly frustrating.
One chat advisor claims the delay is due to a system transition, another says it’s because they’re busy, and yet another blames internal checks. I’ve also been told that the finance department only works until 6 PM—then another agent said they work until 9 PM. I was advised to email them, which I’ve done multiple times with no response whatsoever.
Their communication is absolutely awful. They advertise 24-hour withdrawals, but that’s clearly not true. Most chat agents are rude and just send out copy-and-paste replies. The only helpful person I’ve interacted with is Lucas—everyone else has been dismissive and unhelpful. I will never use this site to gamble again. And to clarify, this was not bonus money.
I understand completely. Importance in communication is necessary and when it comes to withdrawal I would say probably even more. Unfortunately, sometimes casinos are lacking in this activity and nothing can be done about it unless they fix it.
Anyway, as I said, we will have to wait and see what happens next and when we get the money.
You're verified, you've played without a bonus, so hopefully it won't take long.
I'll be glad if you give me another update when you have something new.
Excellent, I expected it to take a bit longer but it wasn't too bad at all.
What payment method did you use?🤔
i expected it to be a lot longer to! But I think they was getting sick of me constantly on their case haha. I used bank transfer!
Well, all's well that ends well, as they say.
Whether you will play in the casino again has been said before and I wish you to have a better experience if this was not the right one for you. May you find for yourself a casino that will excel in communication.😉
Can you recommend any good non Gamstop casinos? Not mystake, donbet, golden bet, cosmo bet, velobet or fresh bet
I think it's hard to recommend casinos to players. I think I'd look at what casinos aren't on Gamstop and check out our review. In addition, user reviews and complaints and tried to compare more info.
Gamblers today are looking for fast withdrawals, good communication, latest games, responsible gambling tools and various other things. But I can't guarantee all that with my selection and where someone has no problems can be a bad casino for another player and vice versa.
So I would try it the way I have described and hopefully something will come close to your expectations.🙂
Jag ville egentligen skriva en recension, men det verkar inte vara möjligt för spelare från Tyskland, så jag skriver min recension här.
Detta casino är definitivt ett insidertips för tyska spelare, av flera anledningar:
Dessutom talar en del av kundtjänsten tyska. Om du bad mig betygsätta dem skulle jag säga 8,5 av 10.
Hey. Thank you for the information.
Feel free to use a VPN for our website at any time so you can write your user review.
How long have you been playing there?
Hej Romi,
Tack för svaret, det har nog gått 5 månader. Får jag logga in från det här kontot via VPN och sedan skriva en recension? Vilket land ska jag använda?
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
Du blir snart omdirigerad till casinots webbplats. Vänligen vänta. Om du använder en annonsblockerare, kontrollera dess inställningar.
