Evo revidirane verzije sa tim dodatkom:
Ova stranica je potpuna prevara. Tvrde da su odgovorni i pošteni, ali stvarnost je suprotna. Zahtevi za korisničku podršku se rutinski ignorišu, a odgovore ćete dobiti samo kada im to odgovara.
Oni reklamiraju posvećenost bezbednijim praksama kockanja i tvrde da se njihovo osoblje redovno obučava za praćenje i sprečavanje finansijske štete. Međutim, kada sam ih obavestio putem poruke o svojoj zavisnosti od kockanja, trebalo je do ponedeljka uveče da dobijem bilo kakvu potvrdu. Kada su konačno odgovorili, agent po imenu Aleksis me je jednostavno uputio na alatku za samoisključivanje. Zatim se pojavio drugi agent i pitao me da li želim da mi se račun zatvori. Odbio sam dok ne dobijem povraćaj novca, jer sam otpremio dokumenta koja dokazuju moju zavisnost od kockanja i druge probleme sa mentalnim zdravljem. Takođe sam objasnio lične okolnosti za koje sam verovao da zahtevaju povraćaj mojih depozita.
Iz ovih razloga čvrsto verujem da bi trebalo da mi vrate depozite. Što se tiče bezbednijeg kockanja i ranjivih klijenata, dokazali su da nisu odgovorni time što su čekali do ponedeljka da odgovore na moje otkriće o zavisnosti od kockanja – kašnjenje koje mi je omogućilo da nastavim da uplaćujem depozite i gubim novac tokom tog vremena.
Tokom osam meseci, izgubio sam 3.500 dolara na ovoj stranici, a da nisam ikada povukao dobitke — nisam uopšte profitirao. Bilo je brojnih sumnjivih incidenata sa bonusima. Na primer, oni obavljaju održavanje stranice tačno u vreme kada izdaju mesečne bonuse, što deluje kao namerna taktika za generisanje većeg profita i vraćanje bonusa koje su upravo podelili. Imam snimke ekrana koji prikazuju kako se igre ruše neobično često.
Kada sam konačno privukao njihovu pažnju na ove padove sistema – što je trajalo apsurdno dugo – razgovarao sam sa Lijamom Vinom na Telegramu, koji je priznao problem i složio se da su moje zabrinutosti opravdane. Kao gest dobre volje, uplatili su mi 140 dolara na račun, koje sam odmah izgubio nazad u sistemu. Kada sam podneo još jednu žalbu, rečeno mi je da ostavim pozitivnu recenziju na Trustpilot-u u zamenu za bonus. Ovo je potpuno nepouzdano ponašanje.
Kao što su mnogi drugi rekli, igre deluju kao da su nameštene. Imam snimke ekrana i snimke ekrana mog igranja i razgovora sa članovima osoblja poput Aleksis i Edvarda, koji su očigledno neobučeni, ne reaguju i odbijaju da pruže značajnu pomoć.
I dalje me ignorišu, pa sada razmatram dalje eskaliranje ovog pitanja putem odgovarajućih regulatornih kanala i službi za rešavanje sporova u vezi sa kockanjem.
Here's the revised version with that addition:
This site is a complete hoax. They claim to be responsible and fair, but the reality is the opposite. Customer service requests are routinely ignored, and you'll only receive replies when it's convenient for them.
They advertise a commitment to safer gambling practices and claim their staff are regularly trained to monitor and prevent financial harm. However, when I informed them via message about my gambling addiction, it took until Monday evening to get any acknowledgment. When they finally responded, an agent named Alexis simply directed me to the self-exclusion tool. Then another agent appeared asking if I wanted my account closed. I declined until I could receive a refund, as I had uploaded documents proving my gambling addiction and other mental health issues. I also explained personal circumstances that I believed warranted a refund of my deposits.
For these reasons, I strongly believe they should refund my deposits. Where safer gambling and vulnerable customers are concerned, they have proven they are not responsible by waiting until Monday to respond to my disclosure about gambling addiction—a delay that allowed me to continue depositing and losing money during that time.
Over eight months, I've lost $3,500 on this site without ever withdrawing any winnings—I haven't profited at all. There have been numerous suspicious incidents with bonuses. For example, they conduct site maintenance at the exact time they issue monthly bonuses, which seems like a deliberate tactic to generate more profit and reclaim bonuses they've just given out. I have screen recordings showing games crashing an unusual number of times.
When I finally got their attention about these crashes—which took an absurd amount of time—I spoke with LiamWinna on Telegram, who acknowledged the issue and agreed my concerns were valid. As a goodwill gesture, they credited $140 to my account, which I immediately lost back into the system. When I raised another complaint, I was told to leave a positive review on Trustpilot in exchange for a bonus. This is completely untrustworthy behavior.
Like many others have said, the games appear to be rigged. I have screen recordings and screenshots of my gameplay and conversations with staff members like Alexis and Edward, who are clearly untrained, unresponsive, and refuse to provide meaningful assistance.
They are still ignoring me, so I am now looking at escalating this matter further through the appropriate regulatory channels and gambling dispute resolution services.
