MyEmpire Casino - opšta diskusija (strana 8)

Yes,

It seems like you have to wait a least 2 weeks before making a complaint

Hello,

frankly it is not easy to give you some comfort if wedo not know the whole story, so let me take that from the other side:

If you have not breached the terms, your account has been fully verified, I see no reason to be worried. Sadly, the withdrawal speed depends on many factors, mostly including casino workers' capabilities. So, if there is already a delay, the casino should at least be honest with you.

May I know what dis they tell you exactly? 🙏

When it comes to the complaint, you may complain anytime you like. It is just that the Complaint Team provides the casino with 14 days to resolve the matter without their intervention.

I requested my first withdrawal of €500 on Monday, July 28th, my second on Tuesday, and my third on Wednesday. So far, none have been paid out.

Ich habe am Montag den 28.07. die erste AUSZAHLUNG in Höhe von 500€ am Dienstag die zweite und am Mittwoch die dritte Auszahlung beantragt. Bisher wurde noch keine ausgezahlt.

Is your account fully verified there, though? Have you ever received any withdrawals from this casino before?

Also, check the information about the withdrawals in your account to see in what state they are, and if you are unsure, try to get in touch with the support.

Verification is not required at this casino. I wrote to them that I wanted to voluntarily verify myself, but this was rejected.

In the live chat they say the payouts take 3-5 days, I am curious

Verifizierung ist bei diesem Casino nicht gewünscht, ich habe ihnen geschrieben das ich mich freiwillig Verifizieren möchte, das wurde abgelehnt.

Im Live Chat sagen sie die Auszahlungen dauern 3-5 Tage, ich bin gespannt

Hmm, I would prefer a casino that supports voluntary verifications. So, thanks for that info. I truly hope you won't find that the account needs to be verified eventually. 🙂

Seriously now, this casino appears to be one of the better options, so I'm curious to see how they handle withdrawals. Any updates are much appreciated!

I have so far received around 5000-6000 EUR (don't remember exactly). Withdrawals take a long time to process and the max 3 withdrawals at one time, max 500 EUR per withdrawal limit makes it tedious, but as long as they are paying out I am fine with waiting.

That sounds promising, thanks for the answer 🙂

Did you have to verify your account at any point during all the withdrawals?

Das hört sich schon mal vielversprechend an, danke für die Antwort 🙂

Hast du bei den ganzen Auszahlungen irgendwann dein Konto Verifizieren müssen?

Nope. Also at one point offered to verify, but they told me it was not necessary.

Thank you for your quick replies, that calms me down a bit.

I have a balance of 5000€ and 3x 500€ withdrawals open, so I have to be extremely patient

Vielen Dank für deine schnellen Antworten das beruhigt mich ein wenig.

Ich habe 5000€ kontostand und 3x 500€ Auszahlungen offen dann muss ich wohl extrem geduldig sein

First payout came yesterday, so it took 5 working days

Erste Auszahlung ist gestern gekommen, hat also 5 Werktage gedauert

I'm glad to hear that, that's pretty cool. What do you think?😀

I hope the next withdrawals will be at least as fast as this one.

Hello Radka, I hope you are doing very well.

Yes, every time I tried to withdraw and once I had the account verified, the withdrawal was cancelled after a day or two and they told me it was due to a specific error on their part.

I played there, and the truth is that there wasn't much transparency, they refer everything to their terms and conditions, which are abusive and totally in favor of the casino always.

I had a technical error that cut me off from a bet, and they told me everything was fine. Many things like that. In fact, I wrote to them twice when Kubo came in to mediate, trying to find a friendly solution, and both times they didn't reply.

I get the impression they want to let time pass so everything can be forgotten. I don't know if what I'm claiming takes that many days to investigate. It's the closure of an account where prizes have been won. There's not much to investigate when I've given them all the evidence...

Yesterday I read a comment from another Spanish woman whose account was also closed. Apparently, it's common practice when you reach VIP level 5 and they have to pay out prizes, cashback, etc.

Thank you very much for your attention and help, but I don't see a friendly solution with these people, they don't show any will for it.

All the best

Hola Radka, espero que te encuentres muy bien.

Si, cada vez que intentaba retirar y una vez teniendo la cuenta verificada , se cancelaba al día o dos días el retiro y me decían que era por un error puntual suyo.

Jugué allí, y la verdad es que no había mucha transparencia, todo lo remiten a sus términos y condiciones que son abusivas y totalmente a favor del casino siempre .

Tuve un problema de un error técnico que me cortó una apuesta y me dijeron que todo estaba ok. Muchas cosas así , de hecho , le escribí dos veces cuando entró Kubo a mediar para intentar una solución amistosa y las dos veces no me han contestado .

Me da la impresión de que ellos quieren dejar pasar el tiempo para que se olvide todo. Lo que yo reclamo no sé tarda esa cantidad de días en investigarlo.Es un cierre de cuenta en la que se ha ganado premios , no tiene mucho que investigar cuando les he dado todas las pruebas....

Ayer leí el comentario de otra mujer española a la que le han cerrado también la cuenta , por lo visto es una práctica habitual cuando alcanzas el nivel VIP 5 y tienen que pagar premios , Cashback, etc...

Muchas gracias por tu atención y ayuda, pero no veo una solución amistosa con esta gente, no muestran voluntad para ello .

Un saludo

Hello,

I hope you are also doing well, and I appreciate you asking.

I see you are not very fond of the user experience you had with that casinos and I respect that. Kubo will surely do his best to arrive at a fair solution. Let's see how the casino is going to respond to that. However, the situation is not about Spinanga Casino, rihgt? We are discussing My Empire Casino, which has a relatively low Safety Index, based on my observations.

You see, I just want to be sure you have not encountered a similar problem in another casino. Did I understand correctly, please?

Hello Radka,

In total, I've spent over €50,000 at Novaforge Ltd casinos since April, to be honest, and the experience with all of them has been very similar, as they all operate in the same way, but what varies is the interface.

The one I've had the most problems with has been Myempire, which is the one I've deposited the most with, and when I won the raffle, they closed my account. They share agents, as you know, and Miller was also my agent at Casino Pistolo, which they blocked a few days after Myempire, but I hadn't won anything at Pistolo.

I was also blocked by Spinit, but this was at the beginning of June and there I had two VIP agents, Néstor and Hugo afterwards.

It's funny that even though they've closed my accounts, they keep sending me offers.

I have open accounts at Mafia Casino and Cleobetra, but I don't dare deposit anything anymore, knowing how Novaforge works.

A big hello

Hola Radka,

En total he gastado en casinos de Novaforge Ltd más de 50.000 euros desde abril , te soy sincero y la experiencia con todos ha sido muy similar ya que funcionan de un modo idéntico y lo que varía es la interfaz.

Con el que más problemas he tenido ha sido con Myempire que es el que más he despositado y al ganar el sorteo me cerraron la cuenta, comparten agentes como sabrás y también era Miller mi agente en Casino Pistolo , el cual me bloquearon unos días después que Myempire, pero en Pistolo no había ganado nada.

También me bloquearon Spinit , pero este fue a primeros de junio y allí tuve dos agentes VIP , Néstor y Hugo después.

Es curioso que a pesar de cerrarme las cuentas me sigan enviando ofertas.

Mantengo abiertas cuentas en Mafia casino y Cleobetra pero no me atrevo ya a depositar nada , sabiendo como actúa Novaforge.

Un gran saludo

Good Friday morning to you!

Thank you for sharing your experience so openly. Spending that much and facing repeated account closures must have been very frustrating. The fact that they continue to send you offers despite closing your accounts only adds to the mixed signals, I guess.

I think your story really deserves its own dedicated thread, and if you like the idea, you can start one anytime you feel like it. Many players would likely be interested in hearing more about your experiences, especially since several Novaforge casinos have already been discussed here and, from what I’ve seen, not usually in a positive light.

Big hello back to you!

Radka I think I started my own thread.

If not, let me know and I'll be happy to do so.

All the best

Radka creo que empecé un hilo propio.

Si no es así házmelo saber y lo haré encantado .

Un saludo

Just as I posted a minute ago, I know about the NovaForge thread. I just felt like giving you another one for any other occasions. Probably a silly idea... Well, I'll delete this one anytime you say.

Radka, don't delete it, I think it's a very good idea.

All the best

Radka, no lo borres , me parece una muy buena idea.

Un saludo

Noted, thank you.

Have a very nice day and weekend. I'll be back on Monday.