CrownPlay Casino - opšta diskusija (strana 5)

Okay, I paid on March 29th, so hopefully it will come tomorrow or the day after tomorrow

Okay ich habe am 29.3 ausgezahlt dann kommt es hoffentlich morgen oder übermorgen

Hello, I just want to briefly share my experience with Crownplay. I signed up with Crownplay 10 days ago and deposited 50 euros from my Mastercard and started playing and, as expected, lost everything. But the shock came 3 days later when I looked at my account, 3 x 50 euros had been debited again, the money went to Poland, 50 euros to London and 50 euros to Kenya, plus foreign fees in each case. I had my bank card blocked and have only had trouble because the card was hacked, tried to contact Crownplay but couldn't get through. For me it was a 200 euro experience.

Hallo will hier mal kurz meine Erfahrung mit Crownplay loswerden ,habe vor10Tagen mich bei crownplay angemeldet und 50 Euro von meiner Mastercard eingezahlt und losgespielt und wie erwartet alles verloren.doch der Schock kam 3 Tage später als ich mein Konto anschaute wurde 3x50 Euro nochmal abgebucht das Geld ging nach Polen 50 Euro 50euro nach London und 50euro nach Kenia plus jeweils noch Ausland Gebühren.Ich zur Bank Karte sperren lassen habe nur Ärger da Karte gehackt wurde versuchte mit crownplay Kotakt aufzunehmen kein durchkommen.Für mich war es eine 200Euro Erfahrung.

Totally understand your point of view, for sure, it is strange that there are so many delays. This, of course, can be caused by many aspects, like too many withdrawal requests, or that the casino may be understaffed, I would say. I just hope that there is nothing else to it, right? I saw your complaint, and our team will intervene after the 14 day time period we usually give casinos to proceed the payments. We'll find out, eventually, if you will need to pass thru the verification process, or the casino really doesn't need you to. I just hope, that it won't take long. in the meantime, please, inform us about any changes to your case, we'll be here waiting.

Hey. I just saw this update in your complaint: "They just payed out, after 12 days wait time, many emails and many online chat talks. I really needed to fight for the money, the site not suggested."

So congratulations, even though you needed to wait little bit longer, than you would wish. Are you going to move on somewhere else now?

Great news, thank you for sharing. Seems to me like 12 is the number here. Which payment method did you use, if I may ask? Will you continue to play at this casino after this experience, I wonder?🤔

Hello. As I read the other posts here, it usually takes 12 days to get paid. So hopefully your withdrawal will arrive soon. Otherwise our complaint team will surely help you out. Please keep us updated.

Hello. I am really sorry to hear you've had this kind of experience. Have you tried to contact your bank regarding this? Try to get a chargeback, perhaps? There could be some chance of it, I reckon. Could you do that, and let us know, please, how did it go? The casino could really be not "guilty" here, in my opinion.🤷‍♀️

We will surely be here waiting for your reply.

Just received an email 12.17am utc time that my withdrawal is complete. Will wait if money hits my bank account today.

This was a very unfortunate experience, and sadly will not return to crownplay due to lack of professionalism, and many more reasons.

Great. We'll wait for the update.🤞

Your decision is probably for the best, I reckon.

Money came through approximately 5 hours after email was sent.

Excellent news. I'm glad you have your money. 

However, would it be possible to mention it in the complaint you have filed? It would be a good way for our team to close it. 

Congratulations and I hope you continue to do well. 😊

Will do 😊

Thank you very much 🙂

So I've been waiting for my payment for 3 working days now. I'll wait another 2 days and if not, I'll file a complaint. Terms and conditions are terms and conditions...everyone should abide by them.

Also ich warte jetzt auch seit 3 Werktagen auf meine Auszahlung. Werde noch 2 Tage warten und andernfalls auch Beschwerde einreichen. AGBs sind AGBs..daran sollten sich alle halten.

Hello,

Without a doubt! It is just that terms and conditions, which include other "exclusions" and the statement "the company reserves the right to change these terms and conditions at any time without prior notice," do not usually account for unforeseen delays.

I do agree, though, that everyone should abide the rules.

It is important to note, however, that we give casinos a full 14 days to address KYC, gaming history, and payouts. That means, that even if you submit the complaint, this time frame must be applied. Only after the casino fails to meet this deadline will the Team intervene.

Speaking of which, are you fully verified, please?

Would be great to thick-off this part, if you catch my meaning.

Nevertheless, I think 14 days is too long and no one answers emails.

During verification it said that verification was no longer necessary.

Trotzdem finde ich 14 Tage zu viel und auf Emails antwortet auch niemand.

Bei der Verifizierung stand, dass keine Verifizierung mehr nötig ist.

That is a timeframe our complaint team gives casinos to proceed with the payment before they intervene. Hopefully, you will be able to get your money sooner than that.

How long did it take you exactly?

Wie lange hat es dann bei dir genau gedauert?

Hello, I made a withdrawal at Crownplay casino on 19.4. and until today 2.5. I have not been paid and the withdrawal process is still being processed.

I write slowly every other day to online chat, to email. They just promise and assure that their team is actively working to speed up the process and ensure that the money is paid out as quickly as possible. I don't know what to do anymore.

Ahoj, v casinu Crownplay jsem podávala výběr 19.4. a dodnes 2.5. nemám peníze vyplaceny a proces výběru se stále zpracovává.

Píšu pomalu každý druhý den na online chat, na email. Jen slibují a ujišťují, že jejich tým aktivně pracuje na urychlení procesu a zajištění toho, aby peníze byly vyplaceny co nejrychleji. Nevím už co mám dělat.

Hi, I'm sorry for the inconvenience you encountered.

Since it has been going on for quite a long time, I would probably go to the point of filing a complaint with us, because I see that the only reason you received from the casino why you don't have the money yet is to be patient. That probably wouldn't be enough for me if I had already waited as long as you.

However, do you already have a verified account here or not? Did you load money with the help of a bonus?

Of course, you can file the complaint I mentionedhere on this link and our team will try to help you.

Will you go for it?

Ahoj, je mi ľúto týchto nepríjemností na ktoré si narazila.

Keďže to už trvá pomerne dlho, zrejme by som išiel do toho, že by som u nás založil sťažnosť pretože vidím, že jediný dôvod ktorý si dostala od kasína prečo peniaze ešte nemáš je taký aby si bola trpezlivá. To by mi asi nestačilo, keď by som už čakal tolko čo ty.

Avšak, máš tu už aj overený účet alebo nie ? Nahrala si peniaze s pomocou bonusu ?

Samozrejme sťažnosť o ktorej som hovoril si môžeš založiť tu na tomto linku a náš tím sa ti bude snažiť pomôcť.

Pôjdeš do toho ?