Winorama Casino - Pelaajan tiedustelu vetäytymisprosessista.

I have requested the withdrawal on credit card, I would like to know when it takes time to arrive.

also I did not receive any email to send the documents.

by inserting the credit card as payment method, is the withdrawal request made on it?

Ho richiesto il prelievo su carta di credito, vorrei sapere quando tempo impiega per arrivare.

inoltre non mi è arrivata alcuna email per mandare i documenti.

inserendo come metodo di pagamento la carta di credito, la richiesta di prelievo viene fatta sulla stessa ? 

Dear Michela,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

Dear Michela,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.