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Good afternoon I've been trying to get my money out of vulkan Vegas for a year but I don't understand what's going on! Help please

Boa tarde há um ano que tento tirar o meu dinheiro da vulkan Vegas mas não entendi o que se passa! Ajuda por favor

Dear Silvia,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Silvia,

We've checked your account.

You registered at Vulkanvegas on10.05.2021 16:55:04 (UTC), meaning that you are a customer for much less than a year (which means you are not telling the truth in your first statement)

Secondly, you have never even attempted to make a withdrawal request.

Thirdly - you have zero (0) on your balance. Obviously, with such a balance it's impossible to make a withdrawal request.

Can you please clarify what issue exactly you are experiencing.

Thank you in advance!

I'm sorry I was wrong in the casino it wasn't vulkan Vegas but vulkan bet

Peço desculpa enganei me no casino não era vulkan Vegas mas sim vulkan bet

Dear Silvia,

Could you please advise which casino website link is the correct one?

https://vulkan.bet/en/casino

https://vulkanbet.com/

Thank you.

Dear Silvia,

From your newly submitted complaint, I understood that this https://vulkanbet.com/ is the correct link for the casino website. Could you please confirm it? Thank you.

Sim

Thank you very much, Silvia, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Silvia,

I looked at your complaint and will do my best to help you. I would like to invite Vulkanbet Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

I've already tried to withdraw and I don't know why it doesn't go to my personal account.

Já tentei fazer retirada e não sei porque não vai para a conta pessoal

We would like to ask the Vulkanbet Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Malta gaming authority. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.