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Dear leandrojf11,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I registered the account on 05/03/2022, on the same date the account was blocked, yes, I sent the documents and they successfully verified the account. I play on the sports betting part of vbet latam.

Eu registrei a conta dia 03/05/2022, na mesma data do bloqueio da conta, sim, eu enviei os documentos e eles verificaram a conta com sucesso. Eu jogo na parte de apostas esportivas da vbet latam.

Thank you very much, leandrojf11, for the clarification. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru.

Please let me know how you would like to proceed.

Dear leandrojf11,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

We rejected this complaint as it was sports betting related. Thank you for your understanding.