50 Crowns Casino - Pelaajan kotiutus on viivästynyt ja tilin varat takavarikoitu.

I have one a jackpot been waiting for payment of 7800 dollars for 18 days they keep telling me its in process . The tried to change my withdrawl limits to 1000 euro per month yesterday I have 50 thousand in my account they took 21 thousand out for no reason which means I am supposed to have over 70 thousand. In there terms it states that all jackpots are supposed to be paid in full they wont pay it . Do not play at this casino very unfair they cheat and steal .

Dear nella833,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the withdrawal from the casino.

To better understand your situation and assist you effectively, could you please provide more details by answering the following questions:

• Have you received any written communication from the casino regarding the status of your withdrawal?
• Can you clarify the circumstances surrounding the change in your withdrawal limits to $1,000 per month?
• Are you aware of any potential reasons given by the casino for the deduction of $21,000 from your account?
• Have there been any previous issues with withdrawals or payments with this casino?
• Please forward any supporting evidence and relevant communication to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I have been emailing with the vip manager now for three weeks asking what was going on my withdrawl for 2

5 weeks she gave me the run around saying they were so busy they hadnt gotten to my withdrawl finally she told me that they had changed my withdrawl limit to 1000 euro per month. I had resticted my account from play and had talked to the vip manger asked if i did that if I could still withdraw my funds she said I could . The 21 thousand deduction was from I had charged back on my visa because there were double charges for the same amount on the same days I realized later that the charges were from another day and posted on the same day . They asked for my visa statement and froze me for withdrawls for 2 weeks as the investgated it . I sent the visa statement immediatly . I dont know why I would have to prove what was charged back they know what the visa company took back from them but i did it anyways in the mean time they kept taking intervals of 7000 thousand out of my account I charged back 4616 dollars from my visa . The did that twice when they sent me the email telling me that they had resolved the told me another 7 thousand was taken from my account telling me it was the 4616 plus admin fee for looking at the visa statement I provided . I have had issues with withdrawls but have received my withdrawls of 22300 dollars for the last 2 months . There terms clearly state that if you win something they will pay you at 15 thousand per month . If you win a jackpot which I did that would be paid in full beside any of that in there terms it does not say in payment it does not say we can change your withdrawl limits to 1000 euro per month . They do have that they can limit your withdrawls to 1000 euro per month because deposit to withdrawl ratio but it does not say any of that beside if you win a jackpot you will be paid in fell. I have deposited a lot of many there and lost thats fine when your loosing but when you win something they dont want to pay . The dispute is over more than 60 thousand i have 47 thousand in my account and I have 3 withdrawls sitting there at a total of 7830 they will not release then therre is the 700 three times all they are allowed to take is the 4616 dollars I charged back . They gave me no written notice of the withdrawl limit change i had to pry for 18 days until i got that answer she just kept telling me they were busy with so many withdrawls I dont know if you guys can do anything about this situation because rite now I feel like I am dealing with a bank you can withdraw if you deposit who is going to deposit into a casino account you have winnings in. At this rate it would take me 6 years to get the money in that account that is very unfair practice . I stongly reccoment no one play at this casino.

Hi,

Thank you very much for your detailed response. I’m sorry to hear about the complex and frustrating situation you’re experiencing with your winnings and withdrawal limits.

To proceed further and gain a clearer picture, could you please assist us by forwarding the following to petronela.k@casino.guru:

• A copy of the communication you had with the VIP manager, particularly regarding the change in withdrawal limits.
• Any documents or emails from the casino explaining the $21,000 deductions or justifying the admin fees charged for reviewing your Visa statement.
• Screenshots or transaction logs showing the current balance and pending withdrawals in your casino account.

Your mention of having received previous withdrawals is helpful. Could you also confirm whether the earlier withdrawals were processed with or without delay, and whether any similar issues occurred before?

Thank you in advance for your reply.

• My earlier withdrawls are generally from three to 5 days
  Here is copy of the balance and the pending withdrawals as you can see they are over three weeks now . When i mention the 21 thousand dollars they tell me they are looking into it I will search for the email with that shows the 4616 and the 7000 total and tells me it an admin fee there is so many emails and communication I can send to you I just have to figure out how to upload it here unless you can explain it to me how to do it . There might be some language in the emails as they have frustrated me so much with the same answers and the run around are you sure you want me to upload them here ?

Hi,

Since uploading all the communication here might be difficult and time-consuming, I’d recommend simply forwarding everything directly to my email address: petronela.k@casino.guru. You can include:

• The email(s) referring to the $21,000 deductions and any mention of admin fees
• Conversations with the VIP manager regarding changes to your withdrawal limits
• Any relevant screenshots or documents showing your current balance and pending withdrawals

Please don’t worry about the tone or language in those emails — we completely understand how stressful such situations can be. Once we have everything, we’ll review the details and do our best to assist you further.

Thank you again for your cooperation, and I look forward to your email.

Dear nella833,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have responded I sent everything to ypur personal email like you asked

Hello,

Could you please confirm a few details about the chargeback and the situation overall?

• You issued a $4,616 Visa chargeback because you believed there were duplicate charges on the same day — is that correct?
• When you realized this was an error, did you inform the casino immediately and provide your full Visa statement to clarify what happened?
• Did your bank reverse the chargeback, or is the casino still holding you responsible for that amount plus additional admin fees?
• You mentioned that the casino deducted three amounts of €7,000 each — could you confirm exactly how much they took in total and what they said these deductions covered?

Your answers will help us fully understand the situation and discuss this properly with the casino.

Thank you in advance for your reply.

I realized the charge backs after i was asked to provide the statement that when i realized they were charged on a different day and posted on the same day i did another charge in the same amount , They deducted the money from my casino account as i had over 100 k in there , The did then and again another time and then the final time when they told me they had reviewed the statement and deducted 7000 from my account to look at a statement i provided . The total deductions is21 thousand that they don't show on my account statement they only show the 1 deduction of 7000. I know they were deducting these amounts as i suspended my account from play and these amounts were coming out of the account so I wasn't playing . They deny it but i know they did it . I am still having a hard time getting money out of them the withdrawals are sitting in pending for 50 days now she is telling me that I can only withdraw 1550 per month deposit to withdrawal ratio . Who is going to deposit when they have winnings in there account . She had admitted I won a jackpot now she is saying its a big win not a jackpot . Even if it is a big won it states in there terms that wins are paid at 15 thousand a month I am a vip the highest level they have in points which is 23500 a month and they want to pay me 1550 it would take them over three years to pay me that money which is ridiculous for anyone to have to endure this , I am thinking of calling my visa company and telling them exactly what is happening and see if I can get these charges taken back . They way i see this situation is fraud .

Dear nella833,

Thank you very much for your detailed update. I’m truly sorry to hear how stressful and frustrating this situation has been for you.

I’d like to remind you that without clear supporting evidence showing that the casino actually deducted the three separate amounts (totalling $21,000) directly from your balance, we won’t be able to focus on this specific issue in our mediation. However, please rest assured that we will still do our best to help speed up the pending withdrawals for you.

• Could you please let me know if you have received any payouts at all so far — and if so, when and how much? This will help us better understand the overall payout timeline and follow up with the casino more effectively.

Thank you in advance for your reply.

I have received a total of 45 thousand but then they stopped paying telling me that I cant get anymore than 1500 a month Canadain . I am a vip player it states in there terms that jackpots are paid if full . I won 75 thousand on aloha elves twice it the highest you can get on the game it says jackpot on there advertisement age . She admitted it was a jackpot now she is saying it is just a win , wins are also supposed to be paid at 15 thousand a month they have not rejected the 7800 withdrawls but they never paid them usually if they are not going to pay them they reject within a half hour . It has been 60 days and they have not paid them . I did not withdraw the 1500 because i believe if I do that I am agreeing with these terms and I am not . I know how to read and if they can limit your withdrawl to deposit why does it not say beside the win or the jackpot on there page that should be prominent so people can decide if they will play which I recomend not to . I mad a fake email and went on there site and asked questions pretending I wanted to open an account and the way I read the terms is the answers i got from the other vip manger and as soon as they found it was me I got different answers . This should be illegal not to play a player they took my deposits and i put a lot in . They should have there gaming license revokes along with any affiliate sites ,

Dear nella833,

Thank you for staying in touch and for forwarding your emails — we’ve received around 10 so far, so to keep things efficient, please feel free to limit future messages to only the most important information or documents.

To help us proceed, could you please clarify and, if possible, provide evidence for the following:

• You mentioned $21,000 was deducted in three parts, but we only see one $7,000 deduction — do you have any proof of the other two?
• Do you have a screenshot or message confirming that your win on Aloha Elves was considered a jackpot?
• Can you share the part of the terms where it states jackpots are paid in full and wins at $15,000/month?
• If available, please also send the "fake email" conversation with the VIP manager that you mentioned.

Thank you again for your cooperation.

Dear nella833,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Here is a copy of the terms and conditions stating what they will pay they finally released the withdrawls I had pending after three months which were a total of 7500 dollars . But they will not give any more .If you read there terms the withdrawls are to be paid at 15 thousand a month . I was vip so it was 23500 a month.

Thank you very much, nella833, for providing all the necessary information. I will now transfer your complaint to my colleague, Martina (martina.b@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Dear nella833,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite 50 Crowns Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear nella833,

can you please give us an update? Have you received your withdrawals?

Dear CasinoGuru,

Thank you for informing us about the complaint.

We would like to explain the situation in more detail: the player did indeed win a large amount and began to withdraw these funds, but then the player made two chargebacks. After the chargebacks, we started an internal investigation of the player, held his payments, and warned him that chargebacks are not allowed by our Terms and Conditions and that if he does it again, we might take action against him.

After this warning, three days later, the player made three more chargebacks, after which we warned him again about violating the Terms and Conditions. Please note that we did not write off the balance and did not apply any sanctions, but continued to pay out funds after his repeated chargebacks.

Also, regarding the write-off of his balance: we warned the player about the write-off of the chargeback amount, namely 7,000 CAD, no 21,000 CAD was written off, and this can be clearly seen in the player's transaction history, so I think there should be no questions here.

Regarding the delay in payments: yes, there is currently a delay in payments, but this is not related to the player. It is due to a change in the payment provider for the project. You can see this for yourself by going to the website and clicking on the deposit button, where you will see that there are no payment methods available at the moment, meaning that players are currently unable to make deposits or withdrawals. As soon as we have completely changed our payment provider, we will continue to make payments to players as before.

If you have any further questions, we are always happy to answer them.

Best regard,

50 Crowns Casino Team

Thank you very much for the explanation! I truly appreciate it!

Dear nella833,

would you be so kind to send me the transaction history either here or to my email address? martina.b@casino.guru

Thank you very much

I made one charge back at one time how the visa company took it back I dont know . They did not make any payments well they investagted . Yes it was my mistake because some charges were posted in the same day that I made a charge in the same amount . I thought I was double charges when I called the visa company they did not tell me that they thought it was a double charge as well . I charged back 4616 dollars they took bak 7 thousand more than once and it does not show on player balance sheet . I know what my balnces were on the day pevious so i know money was taken out of my account . I could not play because I have restricted my account form play . I dont believe you casnt make deposits rite now I know you cant make withdrawls . They gave me some money last month taht was sitting in pending to total 7500 dollars and told me i could withdraw that next month . There terms clearly state that winners will be paid at 15 thousand a month but because I was vip I was 23500 a month because I am not playing therre rite now they reduce my withdrawls to 1500 and now to 7500 wich I can not do because there is no option to withdraw . Should this not have be put in place before they switched systems . It been a week I have been trying to withdraw and my vip manger has not told me any of this . I can tell you that they did not give me any withdrawls for almost three weeks well they investgted something I provided a statement for . They lied about that you think they are not lying about taking the money out of my accou nt more than once?

I understand.. Can you please let me see the history on your player´s account?

Dear nella833,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Martina
Casino.Guru

We’ve reopened this complaint at the request of nella833. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear nella833,

Please share with us some new information regarding this case.

Thank you very much

The issue is getting money out of them and honest response. They tell me they are switching payment provider for the last three weeks . First they say there were not accepting deposits or withdrawls until I finally got her to admit they are acceting deposits and I dont believe that no one is getting withdrawls I think it is just me because who would play there .

Dear 50 Crowns Casino,

can you please give us an update regarding this case? Thank you very much

It’s the same thing 26 days can’t withdraw this month because they say the have no payment provider . If the don’t have a payment provider how are they taking deposits ? I know they are because the vip manager told me they are .

Dear CasinoGuru,

We understand the problem with the delay, but unfortunately, the payment methods are still not connected, so it is currently impossible to pay the player his withdrawal.

As soon as we have fully updated the payment methods, we will immediately pay the player his withdrawal.

We are very sorry that the player has encountered such problems and hope that this situation will be resolved as soon as possible.

Best regards,

50Crowns Casino Team

Dear 50 Crowns Casino,

Thank you so much for your reply. Could you please explain what you mean by "payment methods not connected"? Also, do you perhaps have an idea of when this might be fixed?

I really appreciate your time and help with this.

This is all lies . You trying to tell me in 31 days these people can not fix there payment methods but they can accept deposits? There is a constant problem with withdrawing with these people but absolutely no problem depositing . How can they have a payment provider for deposits but not one for withdrawal. I am sure that no other casino you have ever encountered has had this problem . It’s 31 days not 2 days .

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear nella833,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority (https://anjouangaming.com/file-a-complaint) and submit a complaint to them. The Gaming Authority has more options and tools to help players.

I am sorry I could not be of more help on this occasion.

We’ve reopened this complaint at the request of 50 Crowns Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear nella833,

casino has sent me a message that they have connected several payment methods, so you can try to withdraw your funds to a bank card if it's possible for you.

Please let me know.

They will tell you anything I have been waiting 2 months still no Interac option . They are still not following there terms which clearly state that vip players get to withdraw 23400 a month and they finally brought me up to 7500 . I can not withdraw anything the Interac is not an option . I just spoke to the vip manager and he told me it may be available today . I have been hearing this bullshit for 2 months . I strongly te ones you people give them the worst rating possible. They lie don’t abide by there terms steal from accounts and only give you a vip status when depositing . When it comes to withdrawls or a player putting in for self exclusion they change all the rules . Please give them the worst rating possible .

So you are saying that the interac is the only pament method you can use, and it´s still not available on their website.

Let´s give the casino couple days and maybe the interac will be available eventually.

Thank you for your patience

Crypto is the only thing you can use and that took a month and half as an option for withdrawl there is no visa or Interac . You can deposit that way . If you can deposit why is that not an option for withdrawl . I have had nothing but problems from day one with these people and withdrawls .

Dear 50 Crowns Casino,

can you please advise the player which payment methods can the she use to get her money?

Thank you

Dear CasinoGuru,

We sincerely apologise for the delay, but we would like to clarify that we are not deliberately delaying withdrawals to the player, as the player is closed and we will pay him the full amount on his balance anyway.

As we mentioned earlier, we had technical issues with payment methods, as our payment methods were completely disabled due to the transition to others.

We would also like to inform you that yesterday we connected several payment methods, and we are already in touch with the player and doing our best to withdraw his balance.

If you have any further questions, we will be happy to answer them.

Best regards,

50Crowns Casino Team

Dear nella833,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

This again is a lie i can not withdraw even through crypto I opened a wallet for this purpose only . I have tried it gets rejected every time there has been no new payment methods availabal my vip manger told me interac should come on line soon but he has also said that a month aga and still waiting . This has been going on for 3.5 months not one dime has been able to be withdrawn. Does that sound normal to you that a casino can not get there payment methods staighten out . I am sure they are accepting interac . There is no way they are not I am so sick of this I will never play here again.

Dear nella833,

I completely understand your frustration! Thank you so much for your patience.

Dear 50 Crowns Casino Team,

Could you please let us know if there are any updates regarding the availability of your payment methods? We truly understand that delays can happen and that this isn’t intentional, but it has been taking some time, and any update you could share would be very much appreciated.

Thank you all for your time and cooperation!

Dear Casino Guru team,

We are so sorry about what happened to the user. We are doing everything we can to resolve this situation.

Regarding cryptocurrency payments, we are still investigating why the transaction was failed. At the same time, we are completing the integration with Interac, which should be ready today. As soon as this payment method is available, we will immediately process the user's withdrawal.

Best regards,

50Crowns Casino Team

Thank you, 50 Crowns Casino Team!

I kindly ask that you make this matter a priority and keep me updated on any progress. Your cooperation and timely response are greatly appreciated.

There Interac was up and running for a day I see I did my cashouts . They told you they would release immediately me the same thing it’s been over 2 days no funds no answer from the vip manager I tried there live chat they said the vip manager would email me that’s been a full day nothing I also have a bitcoin withdrawl nothing in that as well you need to find away for these people to loose there gaming license and stop giving them chances post all this on line everything us lies with these people anything not to pay out .

Dear 50 Crowns Casino Team,

I kindly ask for your help in resolving this matter as soon as possible. I understand that some of the recent issues may have been beyond your control; however, I hope you can also appreciate how frustrating this situation must be for the player.

Could you please look into possible alternative payment methods to ensure that the funds can be successfully transferred to her?

Thank you very much in advance for your time and cooperation ! I truly appreciated it.

They are not going to do anything . I have been emailing my vip manager for 5 days . No response I go a the live chat and they won’t do anything because I am vip and they tell me the vip manager will email me and for 5 days nothing withdrawls just sitting in pending . Stop giving them chances give them the worst review ever all over the internet . They will just lie to you .

Dear nella833,

can you please tell if the casino has paid you off at lease something from the submitting this complaint?

Exactly how much money there are to be withdrawn from your account.

Thank you so much in advance

There is 42 thousand dollars . They have crypto wothdrawls which I tried in bitcoin which they offer then they told me I had to do it usdt which cost me a bunch in fees to get it to bitcoin . That was 3000 dollars . I habe wothdrawls there now 19500 in Interac five days which they told me and you my withdrawal would be immediate I also have one in bitcoin none of these withdrawls have been cleared . I have gone in the live chat they tell me because I am vip they have forwarded to the vip manager and he will be in touch shortly. Well after 5 days I habe not heard from him I have also sent him 5 emails myself no answer . This is nothing but a joke that have lied to you as well as me . Give them the worst rating possible . They have no problems with accepting deposits . There is only ever a problem with wothdrawls and it has been since day 1 . No one should be able to do business like this . No one . Please have your customers nit get screwed like me give them a stern warning not to play here. There is absolutely no honest .

I am so sorry, I just want to make sure I understand. You have 19500 in Interact + 42000 in your account = 61 500CAD? or 42 000CAD is the total?

Have you lost some amount by playing (from those 60 000CAD) or it was mostly fees?

No I had 60 thousand when this started . I hahe cashed out so me in the last 7 months or whatever it has been . I am vip I am supposed to be able to cashout 23500 a month . At one point they changed it to 1500 per month . They brought it up to 7500 but there terms clearly state wins are paid at 15 thousand a month . If you are vip it’s more . I habe 42 thousand in my account before the 19 500 dollar wothdrawl they told me because the had no withdrawls avenues for three months that I can do 22500 for the almost 4 months I havnt been able to withdraw . I saw they had Interac available last week o did 19500 . O had done 3 thousand in crypto but when you do that all you do is loose money . I now see the Interac is not available on the withdrawal page anymore . They probably removed it because everyone is trying to withdraw . My withdrawls throught Interac are all sitting in the pending are none have been cleared . It’s been 5 days and the last time they responded to you they said once it as available that my withdrawls would be immediate . It’s the exact same thing they told me through the vip manager and fit 5 days he had not answered one email . They lie cheat and steal . You can dyer ppl from playing here by giving them the worst rating possible and warning people not to play here .

Dear nella833,

I understand you are frustrated, you have every right to be! What is happening, it´s definitely not fair!

I want to sum it up a little to understand.

So you won a jackpot about 6 month ago and then you were paid out very slowly over the months, co basically, from 60 000CAD, you have 42000 CAD ,, so you received 18000CAD for over 6 months. Is that correct?

I had one more than that but also lost a lot before that I was paid at the beginning very slowly the 23500 a month for 2 months after that for the last 6 months this is what i have got. I still have no email from the vip manger i finally got someone to talk to me on chat told me the payment was in the final stages did not tell me how much told its priortized and still no payment no email from the vip manager , Are you not supposed to do something about this . Do you not reach out to the gaming comission . I have with no response . What is the reason for a gaming comission if they dont answer the people that are being cheated by a casino. This should not be allowed to happen and these people continue to opreate it is like scaming someone is ok with them as long as they pay there fees.

Thank you for clearing it up for me nella833.

Dear 50 Crowns Casino Team,

As you are aware, this message serves as the final warning regarding the unresolved withdrawal issue. The player has legitimately won a jackpot and should have received the full payout without such extensive delays. This matter has been ongoing for a considerable amount of time, and it is now imperative that the remaining balance be settled in full.

We trust that your team will take the necessary steps to ensure the player receives the funds owed.

Following an internal review and discussion with our team, we must insist that visible progress be made and the payment processed before the timer expires.

If this issue remains unresolved by that time, we will proceed with the consequences already outlined by my colleague, which will directly affect your casino’s safety rating.

Dear CasinoGuru,

We sincerely regret the delay in processing the player’s withdrawal.

Please note that this was a regular win, not a jackpot, and the withdrawal has not been intentionally delayed in any way.

Also please rest assured that we have no objections regarding the player’s legitimate win and fully share your intention to have this matter resolved as soon as possible.

The delay occurred due to ongoing adjustments related to the reconnection of our payment methods. After being informed that the Interac system had been successfully integrated and was ready for use, we immediately reached out to the player to proceed with the withdrawal. However, during this process, we identified a minor technical issue, which we are currently addressing to ensure stable payouts moving forward.

While this process is being finalized, our support team remains in direct contact with the player and has offered an alternative withdrawal via USDT to expedite the transaction. We are still awaiting the player to initiate the withdrawal so that it can be processed right away.

We fully understand the importance of resolving this matter promptly and are making every effort to ensure the player receives their full payout without any further delay.

Best regards,

50Crowns Casino Team

None of that is true and I did win a jacpot admitted by one of there vip managers . Wins in there terms are at 15 thousand a month and they are not paying that way . They offer bitcoin which I have a wothdrawl that way they have not released that one . Why should cashing out in usdt cost me money because they won’t pay with all the options that have .

I did the usdt just to prove these people won’t pay . Can you go after there license ? Answer that question . Make sure no one deposits here and plays , it’s a total scam you will never get paid.

Dear Nella833,

I just wanted to double-check. Did you try to make a withdrawal using the suggested USDT option? Is it still being processed, or has it already gone through?

Just to clarify, going after a casino license isn’t something we can do from our side. What we can do, however, is work on adjusting the casino’s safety index to reflect the current situation as fairly as possible.

Dear 50 Crowns Casino,

Regarding the player’s jackpot win, could you please share the complete game log showing which game was played and when and where the win occurred? While verifying the game details is important, our main priority is ensuring that the player receives her rightful winnings.

That said, waiting over seven months for a payout of 60,000 CAD is understandably a very long time (even taking into account potential issues with payment providers).I truly believe that resolving this matter promptly would demonstrate your strong commitment to fairness and player satisfaction.

I would therefore like to kindly but firmly ask that you review and adjust the player’s withdrawal limits so she can receive the remaining balance as soon as possible — preferably within the next week. I’m confident that a swift resolution will reflect very positively on your reputation and reinforce trust among players.

Thank you very much for your understanding and cooperation.

I have withdrawn through bitcoin which they offer usdt and Interac . Are you telling after 4 months these people can’t get there Interac working ? I don’t believe anything from these people . This needs to be posted on line all this . They have told me for a week everything has been transferred to the vip manager and he will contact me . It’s been over a week not one email from the vip manager and they say they can’t talk to me because it has to go through him . Well o have emailed for 7 days not one response . They have told you and me once there payment system was up and running I would get paid immediately. I have not received one dime . They offer bitcoin why dies it have to be usdt . Never have I seen a run around like this place . Even if they claim that I didn’t win a jackpot which I did 75 thousand twice there terms clearly state 15 thousand a month . Why am I not getting that because I applied to habe my account on hold.? That should not be rite a player has a choice to that and still receive funds .

Now there cancelling my withdrawals. Post this to your site that no one should play here . .

Dear Nella833,

We’ve contacted the casino, explained the situation in detail, and set a deadline for them to send you the full amount they owe you.

My optimistic side hopes that they may have canceled your pending withdrawals in order to process the entire payment at once — but of course, that’s only my hopeful assumption for now.

Please keep me updated on any changes or progress so we can stay on top of the situation together.

I dont believe that's why they canceled them . First if all they will not ket you pinch on more than 3000 you habe to do it multiple times . They havnt canceled all of them . They canceled a few . I believe you are giving them to many chances they tell you something and never do . I think you should change there safety rating to e tremly poor and sgow them you habe that. That is the only way they will do anything this is wrong in 4 months I jabe received 3000 of my winnings . It was a jacpot because it says on the game face jackpot and the max is 75 thousand. These people lie about everything . I was on the chat three times yesterday each time they said the vip manager will e mail me shortly they forwarded everything to him it's been 7 days no contact from him . I asked fir a new vip manager they said the forwarded my request nothing yet. If you change thete safety rating to very poor and the fear loss of revenue thay mite start paying . How much more unsafe do you have to be . I can't get my winnings not even in small doses .

Dear 50 Crowns Casino Team,

Could you please clarify what is happening and why the player’s withdrawals have been canceled? As you are well aware, this situation has already gone on for far too long.

You have until the end of next week to ensure that the full amount is paid. I trust that your team will find an appropriate solution to complete the payment within this timeframe. In addition, we expect to see at least partial payments made by the end of this week as a sign of good faith and progress.

Please keep me informed of any updates regarding this matter.

Dear Nella, can you please let me know, if any money arrived? Some at least? Thank you

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear nella833,

do you have any news? Have you receive any money from the casino? Please let me know!

I have received crypto which is nothing but a loss because when you turn into cash its nothing but fees from 7500 you end up with 7200 . They still have not added the 7500 crypto they cancelled as withdrawl to my balance I have the proof. I have pics of my balance from when i started cashing out and how much i cashed out there is 7500 missing and it clearly shows they cancelled the withdrawl but did not add it to ,y balance . There interac is still not running and you cant tell me in 5 months they cant get that working they had the symbol for cashing out with interac for one day and took it down , This casino already took 22 thousand and change from me when i took a charge back on my credit card i thought i was double charged but I wasnt and i had no 9roblem them taking back the 4600 dollars i charged back they took 22 thousand and dont show it on my balance sheet . They are thieves I just want out . I will never play here again .

So do I understand it correctly, that for the last 3 months you have received from the casino only 7500 CAD (but basically, only 7200, because of the fees).. is that correct?

I dod receive about 30 thousand since last month but take away the fees it's about 28500 but like I said they also canceled a crypto on me and did not add it to my balance. This place is hello. I want what's left I. Full throught interac the crypto they did not add to my balance and the extra q7 thousand they stole for the charge ba k that I admitted I was wrong or it was a mistake on my part but hou dont take 5 times the amount charged back.

Dear Nella833,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority and submit a complaint to them. The Gaming Authority has more options and tools to help players.

You can find more about their complaint resolution process HERE, and general information regarding complaint processes with regulators HERE.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again. I am sorry I could not be of more help on this occasion.

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of 50 Crowns Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear nella833,

The casino has informed us that all payments have been processed. Could you please confirm whether you have received the funds?

Thank you very much for your assistance in this matter.

Dear nella833,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes they were maid but it was torture I closed my account and will never play there again . I recommend you deter people from playing there . It’s total stress cashing out deposits are welcomed but if you win don’t expect a quick withdrawl in any sort of way and this should all be made public so people don’t experience what I did .

Dear nella833,

on one hand, I am so glad to hear that your money has arrived! On the other understand your frustration and disappointment with the process.

I'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.