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I made a transfer of 101 reais to 2 days and was not credited. I speak for support with them, they just mess me up and they don't solve

Fiz uma transferência de 101 reais a 2 dias e não foi creditado. Falo pelo suporte com eles , só me enrolam e não resolvem

Dear Kitojunior,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit anymore funds until the issue is sorted.

Could you please advise if you have contacted your payment provider already? Was this your first deposit in this casino? Which payment method you have opted for?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

The deposit was credited after a few days. Problem solved .

O depósito foi creditado após alguns dias. Problema resolvido .

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Kitojunior, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru