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Closed account after trying to make withdraw.

Dear Veiko,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus? Was your account fully verified in the past? Are you sure your account is blocked and not audited only which usually happens after a player initiates the KYC verification?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Veiko,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Yes.

I was fully verified.

I didint use any bonus deposits.

Only made 1 deposit.

And yes im sure my account id disabled.

I wrote to support last week and they said its final decision.

I would be happy if i get my deposit money back atleast.

I have email too from them, where they ask my personal info.

Thank you, Veiko, for your reply. Could you please forward any relevant communication along with proof of successful account verification to petronela.k@casino.guru?

Done.

Do I understand correctly that your account has been blocked due to betting fraud?

Could you please advise which games you've been playing? Thank you.

Slots and sports betting.

As you might know, Veikss, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru.

Please let me know how you would like to proceed.

Dear Veikss,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.