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Deposited once - never credited to account then they took a further 11 amounts totalling 1866 in companies named in Nigeria !

Dear John,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance in resolving this issue, but, before we do so, could you please forward a payment receipt showing the unauthorized transaction along with any relevant communication? My email address is petronela.k@casino.guru.

Additionally, please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members had access to your card details and might have used it without your consent?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear John,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.