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Dear timjlewis76,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue.

• I’m afraid I will need more information regarding your problem. Please could you elaborate?
• Could you please describe the circumstances under which you deposited in the casino?
• Could you please advise in which online casinos you have an account?
• Please share screenshots and other evidence that would better help us understand the situation. You can post screenshots here or send the supporting information to my email at tomas@casino.guru

I will be waiting for your reply patiently.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear timjlewis76,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.