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I deposited 100 reais and played, however, the site only allows withdrawals based on a specific accumulated amount. Initially, to withdraw the 100, I had to accumulate 200. With 140, they say I can only withdraw with a total accumulated value on the platform of 860

Depositei 100 reais e joguei, porem o site so permite o saque de acordo com um valor especifico acumulado. No inicio, para retirar os 100 teria que acumular 200. Com 140, falam que so pode retirar com valor total acumulado na plataforma de 860

Dear CaueBernardo,

Thank you very much for submitting your complaint. I'm sorry to hear about the issue you've encountered regarding your deposits and withdrawals on the online casino platform.

• To assist you effectively, could you please provide further clarification on the withdrawal terms and conditions specified by the casino?
• Have you activated any promotional offer when placing your last deposit?
• Specifically, we would like to understand the requirements for withdrawal thresholds and any other relevant policies that might be affecting your ability to withdraw your funds.
• Additionally, it would be helpful if you could share any communication you've had with the casino regarding this matter. This could include emails, chat transcripts, or any other documentation outlining the terms of service or agreements you entered into when making deposits on the platform.

If you wish, you can forward any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear CaueBernardo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.