Pelataan Casino - Pelaaja on kokenut teknisen vian pelatessaan.

It's true that I've played at that casino before without any problems and my other deposits have worked as they should. Now I got 30 free spins and when I had played them and pressed grab your winnings, which was a little over 19 euros, the page flashed brightly as if it had been updated again and the funds I won did not appear in my account. I thought that if I go to the lobby it will probably show up, but it didn't, so I logged out and back in. It didn't show up even then. I immediately contacted the live chat and explained what happened and they replied that Juu is a known problem and we will solve this as quickly as possible. Well, it took 4 days for me to ask about it and it was still being processed by technical support, then a week had passed, then 2, and then it was already 3 weeks, and every week I asked about it at least 2 times on the live chat side and also by e-mail, but the answer is always the same that it is being processed. Well, next Wednesday it will be one month since what happened. I have tried to ask for a direct email address for technical support and ask if there is even such a department. How can it take almost a month to look at the data of 1 person's game account, what he has spun, when, with what bet, etc. It's a really bad service, I can't recommend it to anyone, and I'm sure that after this mess, I won't make a single deposit on that page. Even if there was an apology bonus. I would understand a maximum of maybe 2 weeks, even that is already too much. I'm saying now this crappy casino to deal with problems.

Tosiaan olen aikaisemmin pelannut kyseisellä kasinolla ilman ongelmia ja talletukset sun muut ovat toimineet kuten pitää. Nytten sain 30 ilmais kierrosta ja kun olin ne pelannut ja painoin nappaa voittosi joka oli vähän yli 19 euroa niin sivu välähti kirkkaasti ihan kuin olisi päivittynyt uudelleen ja voittamani varat eivät näkyneet tililläni. Ajattelin että jos menen aulaan niin varmaan näkyy, eipä näkynyt joten kirjauduin ulos ja takasin sisään ei näkynyt silloinkaan. Otin yhteyttä heti live chattiin ja selitin mitä tapahtui ja he vastasivat että Juu on tiedossa oleva ongelma ja selvitämme tämän mahdollisimman nopeasti. No meni 4 päivää kyselin sitä sitten ja vieläkin teknisessä tuessa käsittelyssä , sitten olikin mennyt jo viikko , sitten 2 ja sitten tulikin jo 3 viikko ja kysyin joka viikko ainakin 2 kertaa asiasta live chatin puolelta ja myös sähköpostitse mutta vastaus aina sama että on käsittelyssä. No nytten tulevana keskiviikkona tulee tapahtuneesta kuukausi. Olen koittanut pyytää suoraa sähköposti osoitetta tekniselle tuelle ja kysyä että onko edes semmoista osastoa olemassa. Miten voi kestää melkein kuukauden katsoa 1 ihmisen pelitilin data että mitä hän on pyöräyttänyt milloin millä panoksella yms. On todella huonoa palvelua en voi suositella kenellekkää ja olen kyllä varma että tämän seka melskan jälkeen en tee yhtäkään talletusta kyseiselle sivulle. Vaikka tulisi millainen anteeksi pyyntö bonus. Ymmärtäisin maksimissaan ehkä 2 viikkoa sekin on jo liikaa. Sanon nyt näin paska kasino hoitamaan ongelmia.

Dear xxraven,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history to petronela.k@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Well, I don't have any amazing evidence, a couple of screen shots from conversations with Casino, but they don't show the date, but then I took a new screenshot, which shows because I took them with my phone. It shows a time interval since I started this conversation

No eipä minulla sen enempää ole mitään ihmeellisiä todisteita, parit screen shotit keskusteluista casinon kanssa mutta niissä ei näy päivämäärä mutta otin sitten nyt uuden screenshotin mikä näyttää koska olen ottanut nuo puhelimellani. Tuossa näkyy aikaväliä koska olen aloittanut tämän keskustelun

I'm sorry, xxraven, but if you do not have any supporting evidence regarding your winnings or if they're not visible on your game history, I'm afraid we won't be able to help you. Please understand that it would be close to impossible to confront the casino.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear xxraven,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.