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Hello, I have been blocked by Partypoker and Bwin. The reason for this is that it was known at that time that one could claim back all the money lost from the casino because it was illegal back then and they didn't have a license in Germany. Due to my email where I wrote that I wanted my money back, I was permanently blocked.

I don't think that's fair as one is to be immediately silenced and to ban me for that reason isn't fair either. Whether it's even legal, I don't know because I haven't violated any guidelines.

Hallo ich wurde bei Partypoker und Bwin gesperrt Grund ist dafür das damals bekannt wurde das man all sein verlorenes Geld von den Casino zurück anfordern kann weil dies damals illegal war und sie keine Linzens in Deutschland haben aufgrund meiner email wo ich geschrieben habe das ich auch mein Geld zurück haben möchte wurde ich dauerhaft gesperrt

ich finde sowas nicht fair da man sofort Mundtod gemacht werden soll und mich deswegen zu sperren ist auch nicht Fair ob es überhaupt Legal ist weiß ich auch nicht da ich gegen keine Richtlinien verstoßen habe

Dear DieKralle469,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

• Could you please advise if there are any funds being held by the casino?

If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

There is no money

It's not about any questionable activities

The reason for the ban is because I claimed my losses because it went viral at the time that you can have your losses from casinos in Germany because they didn't have Linzens

Geld ist nicht vorhanden

Es geht ja um keine fragwürdige Aktivitäten

der Grund für die Sperre ist weil ich meine Verluste eingefordert habe da es damals Viral ging das man in Deutschland seine Verluste von Casinos haben kann da diese keine Linzens hatten

Dear DieKralle469,

Regrettably, at Casino.Guru, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casinos database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules.

If your aim is to seek a refund of lost deposits solely on the grounds that the casino lacks a valid license, we are unable to assist you. In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino.

If your preference is to play in licensed casinos exclusively, I strongly recommend checking our list of recommended casinos and utilizing available filters to find the most suitable casino for your needs.

Unfortunately, based on the information received thus far, we will not proceed further with this case.

I sincerely apologize that we couldn't offer more assistance in this matter.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.