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LONG DELAY IN DRAWINGS. EXCLUSION OF BONUSES AND OFFERS WITHOUT TELLING ME THE REASON

ΜΕΓΑΛΗ ΚΑΘΥΣΤΕΡΗΣΗ ΣΤΙΣ ΑΝΑΛΗΨΕΙΣ.ΑΠΟΚΛΕΙΣΜΟΣ ΑΠΟ ΜΠΟΝΟΥΣ ΚΑΙ ΠΡΟΣΦΟΡΕΣ ΧΩΡΙΣ ΝΑ ΜΟΥ ΠΟΥΝ ΤΟ ΛΟΓΟ

Dear ΘΩΜΑΣ,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for taking away your privilege receiving further bonuses. I have checked terms and conditions, and this is what I found https://casino.netbet.gr/help/terms-and-conditions/terms-conditions:

"26.26     The NETBET reserves the right

to designate a Player "Hunter Premium"

if at the sole discretion of the judge that the player has abused

promotional programs offered by NETBET (including

and promotional programs of our business partners), including, but

not restrictively, in the following cases:

26.26.1 The Player uses only

bonus coupons to play from his Account.

26.26.2 The amount corresponding to the bonus coupon

exceeds the total deposits of the Player.

26.26.3 The Player plays or attempts to play with

more than one bonus per 24 hours.

26.26.4 The Player bets € / $ / £ 200 or

more on a premium coupon without having made any deposits into his

Account.

26.26.5 The Player participates in the games exclusively

with the use of bonuses, while withdrawing from his Account all the

minimum deposits that gave him access to the promotions, or

26.26.6 The Player repeatedly uses a

promotion.

26.27     When NETBET has designated a Player

as a "Premium Hunter", the Player will no longer benefit from promotional bonuses and NETBET reserves the right

to seal or cancel his Account and any

transactions related to the Account."

I’m not claiming that you’ve abused your privilege in the past, only suggesting that it might be a possible reason. Could you please forward all the relevant communication between you and the casino to petronela.k@casino.guru? Thank you in advance for your reply.

Best regards, Petronela 

Dear ΘΩΜΑΣ,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

finally an answer why the help center in netbet does not know what is happening to it. that is, finally offers and bonuses for me from netbet?

επιτελους μια απαντηση γιατι το κεντρο βοηθειας στην netbet δεν ξερει τι του γινεται.δηλαδη τελος προσφορες και μπονους για μενα απο την netbet?

Dear ΘΩΜΑΣ,

With regard to your bonus privilege being revoked, unfortunately, we’re not in position to help you as this right can be taken away at any time. I only suggested possible reasons in my previous reply why it has happened. 

Is there anything else we could help you with?

Thank you for being well

Ευχαριστώ να είστε καλα

We’ve rejected this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.