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I played .. of course I paid. real money for which I was constantly thrown out during the game and it was written that the session expired or an internal error. I can't believe I've been playing for more than half a year, I've never withdrawn any amount or had anything to withdraw. And I don't think it's ok to kick you out of the server 20 times during the game .. confusing .. It also knocked out my sex pages when I kicked out, and you stopped when I clicked it took me to the casino my id at www.maxbet.ba is 91133. I don't think it's fair that in more than half a year of playing no possible winnings are possible. 100% NOT OK.

Dear Adnan,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Adnan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.