LyraCasino - Pelaajan vastuullista pelaamista koskeva valitus jätetään vastaamatta.

Dear ELKAY,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LyraCasino.

Unfortunately from the description of events, it's not clear what the issue is about.

Could you please explain what responsible gambling issue this is concerning?

What does the disputed amount represent in this situation?

When was the last time you played in the casino?

Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for the explanation.

While the best casinos recognize player's behavior based on what you are saying, not all casinos are able to do so, and we don't consider such responsible gambling tools mandatory. Sadly we can't ask the casino to refund you, based on your deposit pattern or due to offering services in your country without the appropriate license.

What's more, due to the significant time that has passed since the incident you described, which is over one year ago, we are unable to investigate further. Our policy prohibits us from pursuing cases classified as "cold cases" as gathering evidence and reconstructing a timeline becomes highly challenging, if not impossible.

Please let me know if there is any other issue I might help you with, otherwise, I'll close the complaint.

Thanks for the clarification,

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.