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Good day

I topped up the credit on my account through my sister's card because I didn't have that many funds on the card. What the hell didn't I want, I won and stopped at best. You normal?

Dobrý deň

Dobil som si kredit na svojom účte cez sestrinu kartu kedže ja som na karte nemal tolko prostriedkov.Čo čert nechcel, vyhral som a v najlepšom prestal.Výhra 70 eur mi bola odobraná, kedže výhra nepatrí mne ale sestre.Vrátili mi vklad.Je to prosím Vás normálne?

Dear Peter,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem, but please understand that casinos don’t accept deposits from 3rd parties. The depositor must always use the payment method issued in his name.

When you made a deposit from your sister’s credit card you have breached one of the main rules. Casino proceeded correctly by voiding your winnings for this reason and I’m afraid it is an irreversible process. If there is anything else, I could help you with, please do not hesitate to contact me, otherwise, I will be forced to reject this complaint as unjustified. Thank you for your understanding.

Best regards,

Kristina

Dear Peter,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.