GlobalOdds Casino - Pelaajan talletusta ei ole koskaan hyvitetty hänen tililleen.

My first payment was 500 euros from a bank card, the amount was deducted, it did not appear on my account. I have not received this amount back to date.

Dear hudaklaci,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

First payment of 500 euros: 29.10.2022. Unsuccessful

Second payment from neteller 500 euros: 05.11.2022. +200% welcome bonus

1500 euros*40 wagers completed. My prize is 6061 euros.

It took 1 month for them to pay and lock my account. I haven't been able to log in since then.

The chat did not give reasons for its decision and did not understand what I wanted with my 500 euros, because I had a payment of 6061 euros.

Thank you for your reply, hudaklaci. I must admit that your last message is a little confusing. Just to make sure we are on the same note - do I understand correctly that you want us to help you with the unsuccessful deposit from the last October?

Yes.

Ok. Have you tried contacting the payment provider as I suggested in my first message? What was the result of their investigation?

It's one thing that I won 6,061 euros, but I still want the 500 back. Customer service doesn't understand what I want. My account was closed anyway, I want to know why.

Could you please forward me the communication between you and your bank regarding this issue? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I went to my bank to inquire in person, where I was told that the 500 euros had been transferred, that I should contact the casino. My account has been blocked by the casino, that's why I'm contacting you.

So please forward me the communication between you and the casino. Additionally, please send me (or forward to my email address) the deposit receipt.

I send e-mail!

Thank you very much, hudaklaci, for your cooperation. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello hudaklaci,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite GlobalOdds Casino to join the conversation and participate in the resolution of this complaint.

Dear GlobalOdds Casino,

Can you please provide further information regarding the players' missing deposit?

Kind regards,

Adam

Dear hudaklaci,

There has been no response from the casino, I will contact them once more. In the meantime, please let us know of any developments.

We would like to ask GlobalOdds Casino to respond to this complaint. I will extend the timer for 7 days. If there is no response within the specified timeframe, the complaint will be closed as 'unresolved' and have a negative effect on the rating of the casino.

Kind regards,

Adam

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear hudaklaci,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system.

I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, I recommend you contact the Gaming Curacao Authority (complaints@gaming-curacao.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (adam.m@casino.guru).

I am sorry I could not be of more help on this occasion.

Best regards,

Adam