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First of all they are not giving me the proof in which i have cheated they took around 7-8$k my money first later when i won they said i have been using third application and you violated the rule and all later they blocked my account in which the amount was around 170,000$ please help me to receive my money its been 9 months my account is still blocked

Dear Kunalmalhotra,

Thank you for submitting your complaint. I’m sorry to hear about the issue you’ve encountered with GGBet Casino. To assist you further, I kindly request a few more details before we proceed.

• Could you please confirm whether your account has been verified, and if so, since when exactly?
• Additionally, were you primarily playing casino games or sports betting?
• Lastly, were any bonuses involved in the accumulation of your balance?

I appreciate your assistance and look forward to your response.

Best regards,

Nick

My account was fully verified since January 2024 i was getting withdrawals when i try to withdraw 200-300$ they were successfull every time and when i tried to withdraw more 1000-2000$ as i won the large amount they didn’t send any money and blocked me for no reason there reason was lame

I was playing both casino games and sports betting. i also won much amount in sports betting as i bet large on favoriting team

There was no Bonus

please Sir i need my winnings back they are not unblocking my amount and i called them few months ago it was a long convo and they are clearly saying i cheated and when i told them to send me proof where i cheated they said they can’t because obviously they dont have any

and when i told them that i need to talk to supervisor they refused

it’s mentally exhausting me

Hi casino guru why are you taking so long? I have a very high expectations from you guys please resolve my issue

please help me give me my money back

they are like refusing everything everytime i even have the call recording in which they are saying they cant give you any proof and something like that

please help me im going through alot🙂

Dear Kunalmalhotra,

I hope this message finds you well.

Please keep in mind that each party has 7 days to respond. If possible, could you kindly forward the communication between yourself and the casino regarding this matter to nikolas.b@casino.guru? In particular, we would appreciate any explanation they provided for blocking your account.

I look forward to your reply.

Best regards,

Nick

Its a voice recording from another phone and i have emails from them right now my another phone is in my home right now and its 5-8 minutes long how can i send it? Do you have a way i can send it to the whatsapp

hello sir

i have send the screenshots to the mail please have a look at it but the voice recording video its showing unable to send i can show you video at whatsapp i guess

Dear Kunalmalhotra,

Thank you for reaching out. I’m sorry, but we do not use WhatsApp for work purposes. Additionally, the casino has not specified the reason for blocking your account or confiscating your funds. I will now forward your complaint to my colleague Michal (michal.k@casino.guru), who will be assisting you moving forward.

Please note that if your account was blocked due to any irregularities related to sports betting, we will have to close the complaint, as we only handle casino-related matters.

Wishing you the best of luck.

Kind regards,

Nick

They will not have any proof they will only tell you this thing irregularities and all

then whats the benefits of casino guru sir i have expectations from you

And i wanna let you know that i am 100% sure there is no irregularities sir

they just blocked my account and not sending me any proof

just help to get me some relief

i will recommend everyone 🙂

Hello Kunalmalhotra,

I'm Michal, and I have taken over your complaint. I have looked into your case and recognize the frustration you are experiencing. However, I kindly ask for your understanding that while I will do my utmost to assist you, our capacity to provide support is constrained by the information and evidence we can obtain. Casinos generally do not terminate player accounts without just cause; such actions are typically taken only when there are legitimate reasons involved. I will contact the casino to see if I can help.

We would like to invite GGBet Casino to join the conversation.

Dear GGBet Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions that the player is being accused of. You can send the information to me at michal.k@casino.guru

Dear Michal,

We have sent all the necessary data and explanations to you via email.

Dear Kunalmalhotra,

Our team has thoroughly investigated this case and confirmed that you engaged in unfair use of slot games, which directly violates our terms and conditions. This led to the blocking of your account.

In this instance, the following terms were violated:

10.5: We reserve the right to prohibit players' access to the Site and block their accounts without prior notice if they are suspected of fraudulent activity. In such cases, we are not responsible for refunding or compensating any funds present in the players' accounts. Furthermore, we have the right to notify law enforcement authorities of any illegal activities. Players are required to cooperate with us during the investigation of such cases.

10.6: Players are prohibited from using the Site’s services and software for any fraudulent or illegal actions and transactions, in accordance with the laws of the relevant jurisdiction. If such actions are detected, the Company may suspend or block the player's account and withhold any funds in the account. In such cases, players have no right to claim compensation or make demands against the Company.

We appreciate your understanding and are available for further clarification if needed.

Just tell me i had use any third party app? I have recordings in my phone in which you are saying that there was a bug and all second of all you were saying that we cant send any proof in which i have cheated

third of all i played games like roulette black jack sports betting that money??? I have also cheated in that?

Dear GGBet Team,

Thank you for your email, I have responded back with some additional questions and am looking forward to your reply.

Dear Kunalmalhotra,

I understand your desire to receive more specific information and evidence of the alleged violations, however, not all information can be shared with the involved players due to the potential risk of misuse that could undermine the procedures casinos have in place to detect such instances. Could you kindly verify whether any of your friends or family members have visited the casino around the same time and engaged in similar games? Additionally, have you logged into your casino account exclusively from a single device?

i was the one using the app from my iphone only

and neither my friends nor my family members had engaged in casinos at that time my friend used to go but not that time

i had never tell anyone about this because i think they will scold me very much as they will say like you got scammed and all i just see hope on casino guru

And just wanna let you know that i have all phone recordings which is like 7-8 minutes long and in that they are saying only that there was a bug and all

i played roulette black jack sports betting and extra please ask them for this also

I wasn’t using any third application and there was not even my 0.01% fault

i just need my funds back sir

like they can do to everyone who is playing and wining in a legit way

literally the fraud has need to be stopped.

just see their reviews in app store sir too

They did the same too when i won they start rejecting withdrawals

please try to look deep into it sir casino guru

they are not legit

please help me to recover my money

Dear Michal,

We apologize for the delay. We have already sent you the information you asked via e-mail.

Dear Kunalmalhotra,

As a large company, we understand that there are both positive and negative reviews about our services. We take all feedbacks seriously and strive to improve our offerings based on it.

Regarding the screenshot with that feedback you provided, unfortunately, it lacks the necessary details for us to properly verify the authenticity of the review in question. So, without this information, we are unable to conduct if this review is true or not.

I just gave an example i send every screenshot to casino guru about the issue i can even send you if you want it you are not giving me full explanation i played several games and when players won you guys do this please unblock my account and release my funds its my humble request

casino guru its a request

please help to me give my money back

like this they can do anything they can make legit players ban

you should examine the case deeply

i have my phone recording in which they saying that they cant give any kind of evidence lol

Dear GGBet team,

Thank you for the information you have shared with me thus far. I have sent some follow-up questions to gain a clearer understanding of the situation.

Dear Kunalmalhotra,

A gameplay discrepancy involving several users, including yourself, was indeed identified by one of the game providers. I am currently in the process of reviewing the evidence related to this matter. As the issue occurred some time ago, gathering all the relevant information has taken a little longer than expected.

It is important to convey to the casino team that as a casino grows in size and popularity, it is to be expected that there will be an increase in dissatisfied customers. Unfortunately, not every player will experience success, and there will always be a small percentage of individuals who may not engage in good faith. Consequently, every organization is likely to receive some negative feedback. Nevertheless, we are committed to finding the most effective solutions when addressing complaints, and we will approach your situation with the same dedication.

I will provide you with a more detailed explanation as soon as I have completed the review of the information and evidence.

Dear Michal,

We have sent all the detailed information regarding this case from start to finish, including all the necessary screenshots and explanations. Please let us know if anything else is required.

Dear Kunalmalhotra,

You have violated our terms and conditions. For the security of our company and our users, we cannot provide all detailed information to users. As mentioned earlier, we have informed you of the specific rules that were violated.

dear casino guru and gg bet

just tell me where is my mistake? Also what about roulette games real time casino and sports betting i was betting at sports too and i won from em too

dear casino guru please think as youre a customer and youre in my place and its been almost a month since i raise the complaint

if youre at my place and youre not using any third party app playing in a legit way and you won suddenly and they blocked saying you violated our rules and all how would you feel

you will feel suffocated and disappointed right knowing youre right and they are telling you’re wrong even when it is not even your mistake

I sincerely request you to examine this case deeply

i am ready to compromise to a certain amount i just want my money back

please tell em to unblock my amount and my account if I withdraw 200-300$ every time it was successful when i tried to withdraw 10000$ it was rejected

in the end i would please tell em to compromise and give me atleast 70% of the amount all i can say

thankyou

Thank you for all the information and provided evidence, GGBet Team.

Dear Kunalmalhotra,

After thoroughly reviewing all the necessary information and evidence, I regret to inform you that I am unable to proceed with your case further.

A discrepancy was identified in the gameplay of your account, as well as several others, in certain games recognized by the game provider as having provided an unfair advantage. While it is true that you participated in various games during the specified time period, the funds you used were obtained as a result of this unfair advantage. Therefore, the disputed winnings cannot be considered as fairly won. Although we would prefer to offer additional information, there are valid concerns that such details may be exploited in the future to circumvent the established checks. I can assure you that we, as an impartial entity, have conducted a comprehensive review of all pertinent information and evidence. Given the casino's stringent policy regarding these issues, we must unfortunately deem your complaint as unjustified.

You are welcome to disagree with our decision, and if you wish to take your complaint further, you may contact the licensing authority. However, we will not be able to offer any further assistance on this matter.

I regret that I couldn't be more helpful in this case. Please don't hesitate to reach out if you face issues with this or any other casino in the future, and we will do our best to help.

Best regards,

Michal

Casino Guru