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I've contacted the casino to ask about my withdrawal and they immediately tried to tell me that I had multiple accounts then tried to say I double down on bonus like this occasion is crazy yall are the ones who gave me the damn bonus like it makes no sense and its not fair at all then going ask me if I would like for them to drain my money I won to 0.00$ then I make a deposit and if I win anything from there that I can cash out that makes no sense at all and I want my money I won and played for days to win and wager that money and they don't wanna pay me whats mines is so wrong and it looks like I'm not the only one they have done this too I will be suing this isn't right you know what I can do right now with that 2000$ a lot but its ok cause god don't like ugly

Dear Iesha,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

Lastly, could you please advise if your winnings were accumulated with or without an active bonus?

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Sorry been so busy with school and moving but yes They never even asked me for my information they went straight to saying I had multiple accounts and then they tried to say I doubled down on bonuses. No it's related to my account only and yes winnings were accumulated from the bonus just like any other casino I won and played for days to win and wager that money and they don't wanna pay me whats mines is so wrong and it looks like I'm not the only one they have done this too this isn't right you know what I can do right now with that $2000 a lot but its ok cause god don't like ugly and it's actually more than $2000 I have about 1780 sitting in my account right now and $500 that I tryed to cash out so 1780+500 is what's in my account as we speak please help me get my money from these scammers

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Have you accumulated your winnings from a free bonus solely, please?

No no one has opened an account in my name except for me and that was my first time on the site and yes I won my money from a bonus yes

Could you please specify which exact bonus you have redeemed?

It was a new player sign up bonus then they gave me another bonus

Were those bonuses free ones, or you deposited funds into your account to activate them?

Free

DID YOU RESOLVE ANYTHING YET ITS GOING ON A MONTH AND YALL KEEP ASKING ME THE SAME QUESTIONS I TOLD YOU NUMEROUS TIMES IT WAS A FREE BONUS I RECEIVED FROM THEM GO UP AND READ MY PAST RESPONSES

I wouldn't ask you if those bonuses were free ones if I had this information previously. Thank you for answering. I have checked the general bonus terms and conditions, and this is what I found (here):

"Unless otherwise stated, the max cash-out for all no-deposit bonuses can’t surpass 1 times the sum value of the bonus redeemed. All free chips valued at or below $100 will have a cash-out limitation of no longer than, nor less than, $100.

Welcome courtesy bonuses have a maximum withdrawal amount of $100.00 for all NEW players."

"The Player may not redeem multiple no-deposit bonuses. Free processor offers are meant merely for our regular faithful customers and you should have an active depositing account unless otherwise stated in order to cash-out on a free chip offer. Should a Player redeem one no -deposit bonus and then be subsequently offered another one, the Player must make a real money deposit for the Player into their account in the interim in order to be eligible to redeem the second no-deposit bonus.

...

The Player has the right to just one free chip between deposits; any winnings caused by multiple free chips will be null. For instance, should two free processors be redeemed by a Player in a row, they are not going to have the capacity to get any winnings by playing on said processor created. They are free to enjoy the games on the site however."

To conclude, If your winnings were accumulated from a No Deposit bonus purely, you would be entitled to a maximum withdrawal of $100. However, if you redeemed multiple free bonuses in a row, you won't be entitled to any winnings, unfortunately. Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear Iesha,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.