Spinrollz Casino - yleistä keskustelua (sivu 3)

I want to send it because I thought it will be asked but they dont ask and they said at this point it not required

No they said its not required, even when I asked for the email of kyc department, like I wrote in the help section on their website

I received it

You received the winnings, yeah?

Yes

Great to hear.

This is the second time I've been more or less cheated by Spinnrollz, and each time with the same excuse: they're bonus winnings and can't be withdrawn. I'm playing with real money, what's with all this talk? Now, a very large win has simply vanished from my account again. And they don't even bother to respond to my messages. I'll never play with such a company again.

Ich bin jetzt zum 2 x von spinnrollz, mehr oder weniger betrogen worden. und jedesmal mit der gleichen Ausrede es sind ja Bonusgewinne und die können nicht ausgezahlt werden. Ich spiele doch mit echten Geld, was sollen solche Reden?Jetzt ist aber ein sehr grosser Gewinn einfach mal wieder vom Konto verschwunden. Und sie halten es nicht für nötig auf meine Nachrichten zu reagieren. Ich werde mich hüten bei einem solchen Verein weiter zu spielen.

Do I understand correctly that the winning amount is not shown in your account?

Have you requested to withdraw it, perhaps?

Try to check for any messages in your email and let us know any updates. If there is nothing you can do, our complaint team could try to help if you wish.

As mentioned before, I deposited real money and won free spins with almost my last few euros. These resulted in a win of €16,900. When I then wanted to withdraw the money (which is only possible in small installments), the entire sum had suddenly disappeared. Upon inquiry, I was told once again that it was bonus payments that are not paid out. This had already happened once before, when it was €3,000.

Wie schon erwähnt, hatte ich Echtgeld eingezahlt und mit den fast letzten Euro freispiele gewonnen. Diese mit einem Gewinn von 16900€. Also ich mir das Geld dann auszahlen wollte ( geht ja immer nur in kleinen Raten) war auf einmal die gesamte Summe verschwunden. Auf Anfrage kam man mir wiedermal mit der Aussage es wären Bonuszahlungen die nicht ausgezahlt werden. Es kam schon einmal vor da waren es 3000€.

Oh, and I haven't received any demand for reimbursement from them. Despite a written reminder sent within the deadline, there were no replies. Not even from the VIP manager.

Ach und ich habe keinerlei Rückforderung von ihnen erhalten. Trotz schriftlicher fristgerecht Ermahnung kamen keine Antworten. Auch vom vip Manager.

May I ask what you mean by saying that you won some free spins, please?

I actually don't understand that well.

Wasn't there some maximum win with those free spins?

What's so hard to understand about that? You can get free spins. And that's how the profit came about.

Was ist daran nicht zu verstehen. Man kann freispiele erhalten. Und daraus ergab sich der Gewinn

It happened to me too. I deposited €50 and they gave me a €50 bonus. At one point, I had €3,700 in winnings, but when I left, I had only €250. It didn't work like that before, and they'd pay you the full amount. Now, they say you can only get five times the bonus amount.

È successo anche a me, ho depositato 50 € e mi hanno dato un bonus di 50, ad un certo punto mi sono trovato con 3700 € di vincita, ma me ne sono trovati 250 quando sono uscito. Eppure una volta non funzionava così e te la pagavano tutta ora dicono che al massimo puoi ottenere cinque volte il valore del bonus.

And I won't tolerate that a second time.

Can someone tell me which licensing authority Spinnrollz is registered with?

Und das werde ich mir nicht ein zweites Mal gefallen lassen.

kann mir jemand sagen bei welcher Lizenz Amt spinnrollz gemeldet ist?

It's a non-AMS casino, there's nothing you can do about it. You're just wasting your time and money.

È un Casinò non AMS, non puoi farci nulla. Perdi solamente tempo e salute

Well, it is not that hard to understand, of course. I just asked for some exact explanation, if possible. Never mind, though.

It is nothing unusual, actually, that there is a maximum win limit with bonuses. That is why it's really important to read the terms of every bonus.

Was it written there?

This casino operates under the Comoros (AOFA), actually.