Qassino Casino - yleistä keskustelua (sivu 2)

I think when you tried to explain your situation and also ask for alternatives, I don't think it's fair to you when the casino just tells you that they can't help you. It's not a big enough problem for them to find a solution or at least try to help you. 

However, none of this is happening despite your efforts, so like I said, I would file a complaint and see if our team can help you with your situation. It's probably the most sensible thing to do. 

What do you say? 

I'm going to do it this way, since yesterday I sent my documents for the new credit card to the casino for verification, I'll wait and see today whether they at least try to make my withdrawal. If not, I will open a complaint.

Ich werde es so machen, da ich gestern meine Dokumente für die neue Kreditkarte zur Verifizierung an das Casino geschickt habe, heute noch abzuwarten, ob wenigstens versucht wird, meine Auszahlung vorzunehmen. Falls nicht, werde ich eine Beschwerde öffnen.

Okay, let's wait a little longer. I'll keep my fingers crossed for you and hopefully you'll make it without any problems. 

If not, you know where to find us. 🙂

Hello, I have now filed a complaint. The live chat told me that I can also pay out to another credit card. And I was told again by email that the credit card number had to be the same one I used to deposit. My explanation as to why this is not possible is not understood and my offer that I can also make a crypto deposit that will be paid out was ignored.

I really hope for your support

Hallo, ich habe jetzt eine Beschwerde eingereicht. Der Live Chat sagte mir noch, dass ich auch auf eine andere Kreditkarte auszahlen kann. Und per E-Mail wurde mir wieder gesagt, dass die Kreditkartennummer die gleiche sein muss, mit der ich auch eingezahlt habe. Meine Erklärung, warum dies nicht möglich ist, wird nicht verstanden und auf mein Angebot, dass ich auch eine Krypto Einzahlung machen kann, auf die ausgezahlt wird, wurde ignoriert.

ich hoffe wirklich auf Ihre Unterstützung

I don't understand if the casino also doesn't get this case. First they tell you that you can withdraw to another card and then they tell you that they need the details of another card. 

Either way, I'm glad you opened a complaint and I hope our team will be able to help you.

If you happen to get any more information, don't hesitate to share it.

Good luck. ☘️✌️

I hope so too; that you can help me.

I don't understand it either, I have told the casino everything that is relevant but they still don't pay out.

I'm feeling really uneasy at the moment

and I'm frustrated as to whether I'll even get my money...

Ich hoffe es auch; dass Sie mir helfen können.

Ich verstehe es auch nicht, ich habe dem Casino alles mitgeteilt, was relevant ist, aber sie zahlen noch immer nicht aus.

Mir ist aktuell auch schon ganz mulmig

und ich bin frustriert, ob ich mein Geld überhaupt bekomme…

I share your feelings, especially when you tried in good faith to solve your problem and also suggested several alternatives. Of course, I know that the casino first told you that you could use one and then again resorted to saying that you had to withdraw by the same method and card you used to deposit. 

However, we will see what can be done and I firmly believe that everything will be resolved fairly. For now, we will have to be patient and wait and see how it all develops. 

The casino is trying all means not to pay me out. It refuses to process my withdrawal and is only willing to refund my deposit amount.

I'm really stumped. I tried to cooperate with the casino as best I could and provide everything that was asked of me. I really need your help now.

Das Casino versucht mit allen Mitteln, mir nicht auszuzahlen. Es weigert sich, meine Auszahlung durchzuführen, und ist nur bereit, meinen EinzahlungsBetrag zurück zu erstatten.

Ich bin wirklich überfragt. ich habe mit dem Casino so gut es geht, versucht zu kooperieren und alles bereitzustellen, was von mir verlangt hat. Ich brauche jetzt echt ihre Hilfe.

Hello, why does the casino suddenly want to refund only the deposit, did they tell you a specific reason ? It seems to me that this whole situation is a vicious circle and I would be getting nervous. 

However, since you have an open complaint, our team will try to help you and you did the right thing to update it as well. 

So we'll see what can be done. 

The casino's justification was that I once tried to make a deposit at a sister casino with another, third credit card.

Then the statement was that the casino therefore suspected money laundering, which is of course total nonsense.

I then provided the casino with proof of all 3 credit cards that I owned and even told the casino which provider I had them from. I also offered to verify all 3 credit cards.

Their argument was that I am from Germany, but one of my credit card providers is based in London. Which is simply because this credit card is from crypto.com.

These are just completely baseless accusations, just so that the casino doesn't have to pay me.

All credit cards are in my name & I can verify them. This is just total fraud from the casino.

Die Begründung vom Casino war, dass ich mal in einem Schwestercasino mit einer weiteren, dritten Kreditkarte irgendwann mal eine Einzahlung versucht habe.

Dann war die Aussage, dass das Casino daher Geldwäsche vermutet, was natürlich totaler Quatsch ist.

Ich habe dem Casino dann meine 3 Kreditkarten, die ich im Besitz habe alle nachgewiesen und sogar mitgeteilt, bei welchem Anbieter ich diese habe. Auch habe ich angeboten, alle 3 Kreditkarten zu verifizieren.

Deren Argument war, dass ich aus Deutschland bin, der Sitz einer meiner Kreditkartenanbieter aber in London. Was einfach daran liegt, dass diese Kreditkarte von crypto.com ist.

Das sind einfach total haltlose Vorwürfe, nur damit mich das Casino nicht bezahlen muss.

Alle Kreditkarten laufen auf meinen Namen & kann ich verifizieren. Das ist einfach totaler Betrug vom Casino.

I see that it is still other problems that the casino has, so we will wait to see where you get to in your complaint and what we can resolve, because it does not seem right to me for the casino to behave like this. I hope everything will be sorted out as soon and fairly as possible, so that you don't have to deal with similar issues again. 

If you get any new information again, be sure to share it. 😕

Now they just blocked my account & I have absolutely no idea why.

This is an absolute disaster. I just want to receive my money.

Jetzt haben sie einfach meinen Account gesperrt & ich weiß absolut nicht warum.

Das ist ein absolutes Desaster. Ich will einfach nur mein Geld erhalten.

I'm sorry to hear that. Have you checked your email, no explanation at all, right? Unfortunately, when it comes to this , as I could call them, "less safer" casinos, this approach is nothing unusual. What can I say, really? We'll see if the casino will cooperate with our complaint team in resolving this issue. I surely will keep my fingers crossed.🤞

Hello, the reason was that I tried to make a deposit in a sister casino with a credit card, but it didn't work and I didn't use this credit card in the current casino Qassino, but a different one.

Therefore, I was accused of violating money laundering regulations. Totally absurd...

I now had to provide proof of transactions from the credit card in question, which of course I did. And now I'm waiting for a response from the casino. I'm hopeful that I'll be able to pay out to this credit card afterward.

Hallo, die Begründung war, dass ich in einem Schwester Casino mit einer Kreditkarte eine Einzahlung versucht habe, die allerdings nicht funktioniert hat und ich diese Kreditkarte in dem jetzigen Casino Qassino nicht genutzt habe, sondern eine andere.

Deshalb wurde mir ein Verstoß gegen die Geldwäschevorschriften vorgeworfen. Total absurd..

Ich musste jetzt Transaktionen von der besagten Kreditkarte nachweisen, was ich selbstverständlich getan habe. Und warte jetzt auf eine Rückmeldung vom Casino. Ich habe die Hoffnung, dass ich danach auf diese Kreditkarte auszahlen kann.

So let us know how it turned out and whether you managed to verify the transaction successfully and therefore whether you will be able to withdraw. 

If not, you have an open complaint and as Romi said, I hope everything can be resolved. 

Is anyone currently receiving their money from this casino?

Bekommt aktuell jemand von diesem Casino sein Geld ausgezahlt?

Hello, as I only see one complaint open for this casino, I can't say for sure how it is. Probably the best thing to happen would be for players to come forward with their experiences. 

However, looking at the safety index of this casino, I would say that there could be issues with that. 

Anyway, do you have a withdrawal here you're waiting for ? 

My problem relates to Qassino, which is from the same provider. I have also opened a complaint about this.

Unfortunately, no one responds to my emails and the complaint is not answered.

I only asked this casino because it is more popular and perhaps one or two players can share their experience here.

Mein Problem bezieht sich auf Qassino, welches jedoch vom gleichen Anbieter ist. Dazu habe ich auch eine Beschwerde eröffnet.

Leider reagiert niemand auf meine Emails und die Beschwerde wird auch nicht beantwortet.

Ich habe nur bei diesem Casino gefragt, da es populärer ist und hier vielleicht der ein oder andere Spieler seine Erfahrung teilen kann.

I see that the casino has already been given an extended response time and I don't know how I see it. I would be very happy if you got your money, but I'm not sure how it will turn out. It would be best if we knew where you stood, but since the casino hasn't responded to you or the complaint yet, we don't know much.

So it will be important to wait and see if that changes. 

I'll keep my fingers crossed. 🤞

I made a withdrawal request of 100€ at this casino, but it was left there for a long time and now I see that the casino has disappeared.

Should I file a complaint?

Or can I contact the management of this casino?