PrimaPlay Casino - yleistä keskustelua (sivu 2)

nicely said and thanks for sharing!

Hi, since the same thing happened to you, I think there is nothing to wait for and I would recommend to file a complaint here on this link: https://casino.guru/complaints/all

However, how did you violate the max bet ? Did the casino just show you some excel ? Or was your case specific ? 

I agree 100% that it's always a good idea to do your research on a casino, because a player can learn a lot before depositing somewhere.

However, I am very sorry that your complaint and the whole case turned out the way it did and the casino did not respond. Satisfaction in the form of black points is obviously not enough, but it is at least something if the player will also go through complaints. 

I would really wish that such a case would not happen to you, because it is certainly not pleasant to have to deal with such worries and not to get the money you deserve on top of that.

I wish you the best of luck for the future and I hope that you will do well.

On May 21st, i got an email from Daniel, suggesting to play on PrimaPlay casino, as they offer 50$ to play, without any deposit. So did i. To get some money, you had to bet 40x the 50$, meaning 2000$. The casino offer only PrimaPlay slots (at least i tryed 10 different, all from the same operator. After 3-4 hours i manage to bet 2000$ and i got around 88$, true money. I decide to withdraw the money. And here begins the good point.

If you want to withdraw to your card/bank accpunt, you had to pay 50$ fee and the minimum limit to withdraw is 200$. Other option was to withdraw to your bitcoin wallet with a small fee of 2%. I tryed this one.

I also got an email with these info:

Dear xxxxx,

Congratulations on your win! We have received your payout request via BitCoin for the amount of $ 86.00 USD.

Our cashier team will begin their review and will process this for you as soon as possible. If you wish to cancel or make adjustments to this request you can do so at any time from our cashier, or by contacting our customer support team.

If you have not already done so, please ensure that you have verified your account. There is more information on how to verify your account in our Knowledge base. Please also ensure that your address and account information are accurate and up to date, and that you have provided all the information we will need to process the payment for you.

Don't forget, you can contact us any time and we will be more than happy to help. Just reply to this email or visit our Support portal to connect with a Live Chat advisor.

All the best!

- The Staff at Primaplay -

44722775 - 5/21/2025 2:31:42 PM

After 24 hours of waiting i got a message:

Dear xxxxx,

Unfortunately we have had to decline your BTC payout request of $ 86.00 USD.

The cashier team have provided the following notes:

Congrats. You need to verify your account and make a $20 verification deposit to withdraw. Max cashout is $50 via BTC. Please see cashier email.

Please review these notes and let us know if you have any questions or require any assistance at all. You can contact us any time and we will be more than happy to help. Just reply to this email or visit our Support portal to connect with a Live Chat advisor quoting the TraceID: 44722775.

Kind Regards

- The Staff at Primaplay -

44722775 - 5/22/2025 5:34:57 AM

And the second message:

Hi xxxxx,

Congratulations on your win!

In order to proceed with your withdrawal request we first need to verify your identity. This is very easy to do and will take just a couple of minutes using our secure online verification system.

To get started, just visit the following link and follow the on-screen instructions:

https://verify.income-network.com

You will also need to make a $20 Bitcoin deposit in the casino. This is for verification purposes only and the funds can be withdrawn with no wagering requirement. 

Once you have completed these steps please allow us a little time to complete our review, if we need anything further we will contact you via email.

If you require any assistance at all please do not hesitate to get in touch,

Kind Regards,

Claire

PrimaPlay Cashier

www.primaplay.eu

I think you should remove this casino from your list and mark it as pure scam. Just for the record, i decide to play for fun all the money i had, since i wont deposit my money so i can withdraw what i won. Guess what. Now i have just 50$, the rest are gone.

WHAT A SCAM !!!

Thank you for writing about your experience at this casino, and even though I am sorry that this happened to you, please know that you surely helped many others to learn about all this.

The fees are really high in my opinion, and I wouldn't be happy for sure if I had to pay that much.

When it comes to the verification deposit, though, it is nothing unusual that online casinos request it for such purposes, and usually it really is some small amount that has to be deposited.

I believe that it is always good to check all this information beforehand, though, so you know what to expect.

But anyway, have you decided now not to even try and withdraw your winnings?

I dont want to deposit first so i can withdraw. I just ignore it, and end of the story

Well, it is completely up to you, of course. It's just that it is completely normal that online casinos will ask for some minimal amount to be deposited so they can verify the payment method, as I said.

Hello,

I believe you're referring to the Casino Guru no deposit newsletter offer, which I, not Daniel, actually provided.

In any case, it feels that you were asked for the verification deposit because based on information from the casino, this is indeed a no deposit bonus, yet in order to proceed with the payment, the method has to be verified.

"You will also need to make a $20 Bitcoin deposit in the casino. This is for verification purposes only and the funds can be withdrawn with no wagering requirement. " I see no scam in this.

Perhaps I misunderstood your explanation, so could you clarify what the issue is, please?