MonsterWin Casino - yleistä keskustelua (sivu 4)

Max daily is $800 I can withdraw at a time

You could still offer them 10% of every maximum daily withdrawal you plan to do over the next week or so.

It always pays to grease the wheels a little bit. Sharing is caring. Any winnings over $1000 I offer support staff 10% and I never have a problem. You'd tip the dealer at a live casino if you had a decent win. No different.

Fair enough well I emailed them saying they can have $800 if can process my $7200 early as that’s my 90% and there 10% but they just sent back with a scripted email that my withdrawal is in the queue ect

Since you opened the complaint, Tomas has already given you an answer about how much we give casinos to pay out to players. If this does not happen, we will contact the casino and try to help. 

Based on what you have read, you probably know that you will not receive the money immediately, so if you did not want this drama, you should have come a little earlier before you played there to see all this information.

If they keep telling you the same thing and don't need any documents, there's nothing else you can do but wait. 

Of course, if the situation changes, I'd be happy if you let me know.

Hey, that's something you did? 😀

I wouldn't give them money I earned to be honest.

Like you can still play there but why would you let them your money?

Good morning

I'm having trouble receiving my withdrawal. I made the withdrawal request on August 19, 2025 and they asked for 03 days, but the deadline has passed and I still haven't received my money, and we're only talking about R$ 600.00 reais, a little more than a hundred dollars. Could you help me solve this problem?

Bom dia

Estou com problema para receber meu saque. Fiz a solicitação do saque dia 19/08/2025 e pediram 03 dias, mas já se passou o prazo e ainda não recebi meu dinheiro, e estamos falando apenas de R$ 600,00 reais, pouco mais que cem dólares. Poderia ajudar a solucionar esse problema.

Hi, I know that when a casino gives you a deadline and doesn't meet it, it's not pleasant for players. 

However, I would say that three days is not a disaster, and we give casinos 14 days to pay out to players. 

Did you ask them what caused the slight delay? What payment method did you use? You know, sometimes that can also play a role in when you should receive your money.

Hello

I've asked, but the answer is that the department takes up to 3 days to make the payment and that it's in the queue for processing. Always the same answer.

Ola

Perguntei sim, mas a resposta é que o departamento demora até 3 dias para efetuar o pagamento e que está na fila para processamento. Sempre a mesma resposta.

I'm trying to open a complaint but I can't here on the guru website, when I click on submit complaint it doesn't open. I made a withdrawal request via PIX, as you can see.

Estou tentando abrir uma reclamação mas não estou conseguindo aqui no site do guru, quando click em submeter reclamação não abre. Fiz solicitação de saque via PIX, conforme pode ver.

Hello, try to submit the complaint using an incognito browser or a different browser/device. Those are usually problems related to browsers or stored cookies.

(If you fail to pass on, please provide more details and screenshots per email to community@casino.guru:

• A screenshot of what you see when trying to access the page
• Your IP address (so we can check if anything’s blocking access)
• Whether you were using a VPN at the time
• Does the problem happen repeatedly, or just once?
• The exact date and time when you experienced the problem
• Did you try refreshing the page or waiting a bit to see if it would load afterward?)

In any case, please remember that we have to wait those 14 days; our colleagues won't step in sooner, I'm afraid.

Hello, I have won €26,500 and they are not letting me withdraw the money. I have been waiting for 8 business days and they are just putting me off. I need help. The email I have associated with them is javiermantes27@gmail.com . and I have everything correct, I didn't even use bonuses. I have screenshots of everything and videos of everything.

Buenas, he ganado 26.500€ y no me están dejando retirar el dinero, llevo ya 8 días hábiles esperando y solo me dan largas, necesito ayuda, el correo que tengo asociado con ellos es javiermantes27@gmail.com. y tengo todo correcto, ni use bonos. Tengo capturas de todo y videos de todo.

Good evening... have you received your money yet? I placed an order for 55€ on 22/08 and my order looks exactly like yours today!

Thank you

Boa noite... ja conseguiu receber os seus valores? Eu fiz um pedido de 55€ a 22/08 e o meu pedido esta exatamente como o seu a data de hoje!

Obrigado

Good evening!

I managed to receive it, but I sent a message every day requesting the withdrawal.

Boa noite!

Consegui receber, mas mandava mensagem todos os dias solicitando o saque.

That's good. I'm also in this daily chat battle and it's not easy because the answer is always the same. But now I'm more hopeful that I can get my money.

Thank you for your reply

Ainda bem. Tambem estou nessa luta diaria de chat e não esta facil que a resposta é sempre a mesma . Mas sendo assim ja estou mais esperançosa que possa conseguir o meu dinheiro.

Obrigado pela resposta

How strange! I made it on the 19th and you on the 22nd, and you got it first. Is this your first withdrawal at this casino?

Que raro yo la hice el 19 y tú el 22 y te llega antes a ti. Es la primera retirada que haces en este casino ?

I still haven't received anything... and to be honest, even though I'm holding out hope, I really don't think they're going to pay me. It's only 55€, it's nothing special and the money still won't come in! But I play my part every day, I send them messages!

And yes, this is my first withdrawal.

Eu ainda nao recebi nada... e para ser sincera apesar de manter a esperança acho mesmo que nao me vao pagar. Sao apenas 55€ n é nada de especial e mesmo assim o dinheiro nao entra! Mas o meu papel eu faco todos os dias eu mando mensagens para eles!

E sim é o meu primeiro levantamento.

Okay, so it could be true that they're overwhelmed; they make withdrawals manually. I made a withdrawal a while ago and it arrived in three days, but now it takes a long time. I give a maximum timeframe of 14 business days. Otherwise, I'd contact a law firm or something. It's a lot of money.

Thanks for responding.

Vale entonces si puede ser verdad que están colapsados, ellos hacen los retiros manualmente. Hace tiempo yo hice un retiro y me llegó en 3 días, pero ahora tarda mucho, yo doy un plazo máximo de 14 días habiles, sino contactaría con un despacho de abogados o ya vería. Es mucho dinero.

Gracias por responder.

Yes, in your case it really is a lot. As this is the first time I've come across a situation like this, I wasn't sure how to react.

Let's wait those 14 days and see. If it's not too much to ask since our date is close, if you receive your money, please come back and tell me so I can hope.

Thank you

Sim realmente no seu caso é muito. Eu como é a primeira vez que me deparo com uma situação dessas nao sabia bem como reagir parece realmente um valente scam

Vamos entao esperar esses 14 dias e logo se ve. Se nao for pedir muito visto a nossa data ser proxima,caso receba o seu dinheiro passe aqui para me dizer para eu poder ter esperança.

Obrigado

Hello,

that's a nice sum; congratulations!

You see, when you win that much, casinos usually start a more thorough investigation of activities associated with such winnings; hence, it may take longer. However, based on your description, it appears that you lack knowledge about current events and feel anxious. Which is perfectly understandable.

May I know what the last thing the support or chat told you was?

They're overwhelmed and they'll send me the money as soon as they can. It's still under review. I don't know what to think... If 14 business days pass, I'll contact you so you can help me, because it's a very large sum, and I can only withdraw 1,500 until they accept the review.

Que están colapsados y que tan pronto como puedan me enviarán el dinero, todavía sale en revisión. No se que pensar... Si pasan 14 días hábiles os contactare para que me ayudéis, porque encima es una suma muy elevada y solo puedo sacar 1500 hasta que acepten la revisión.