Kingmaker Casino - yleistä keskustelua (sivu 19)

And so forth

Und so weiter

From ist Mafia

Da ist Mafia

Yes, but that's if the money you get is from a bonus. I haven't accepted a bonus or played with a bonus.

si Pero eso es si el dinero que consigues es con un bono. Yo no he aceptado bono ni jugado con bono

I canceled the bonus. It has nothing to do with the bonus.

Ich habe Den Bonus Storniert Hat nicht zu tun mit Bonus

Even if you cancel the

Bonus: If you play with the bonus at the beginning, your winnings will be counted as bonus winnings. I won 6K the other time without any problem.

Aunque canceles el

bono si juegas al principio con el bono ya te cuenta tus ganancias como ganancias con el bono. Yo la otra vez saqué 6K sin problema

Did you manage to get it all out?

Conseguiste sacarlo todo?

It wouldn't be anything unusual if it was due to high withdrawal requests, you know.

Have you received any official explanation from the casino, though?

Please update us about the whole situation whenever there is something new.

We will try to help if needed.

They have the same owner, actually.

It doesn't mean that they are the same, though.

Were you thinking about filing a complaint here, perhaps?

Our complaint team could have a look into your situation with this casino and hopefully help out to get your winnings.

What do you say?

For now, they keep telling me there are delays due to high demand for withdrawals. And this has been the case since March 22.

De momento me siguen diciendo que hay atrasos por la alta demanda de retiros. Y así desde el día 22/03

What do you advise me to do after 9 days without receiving any withdrawal?

Que me aconsejáis hacer después de 9 días sin recibir ningún retiro?

Hello, who should I contact to file a complaint or get advice? I've been waiting for several withdrawals since March 22, and they keep telling me there are delays due to an increase in the number of withdrawals. They just tell me to wait because they have high demand.

Hola a quien debería dirigirme para poner una queja o que me aconseje? Estoy a la espera de varios retiros desde el 22/03 y siempre me dicen que hay retrasos por aumento de cantidad de retiros. Solo me dicen que espere que tienen una alta demanda

Hello there.

Please keep in mind that we are not a live chat here, and it is not necessary to write multiple posts to us regarding the same thing. We will get back to your post and reply as soon as possible; do not worry.

If you feel that the situation is not moving, please follow this link where you can file your complaint.

Explain well the whole situation to our complaint team, and you will be informed what the next steps should be soon.

Okay, I've been waiting for the withdrawal for 10 days now. Should I wait 14 days before filing a complaint?

Vale, llevo ya 10 días esperando el retiro. Debería esperar a los 14 anteces de poner una queja?

Please feel free to submit your complaint at any time.

Please inform us whenever you decide to file it.

Perfect. Next Friday will be 14 days since I requested the withdrawals, so I'll wait until then. If not, I'll file a complaint.

Perfecto. El viernes que viene va hacer 14 días que solicite los retiros, esperaré hasta ahí. Si no pondre una queja

I have been waiting for withdrawals for 17 working days, I kindly ask you for help, I do not receive a response via email and in live chat the operators are not able to provide me with the information I request. Never had problems with your sites, usually the withdrawals made were paid within the expected times, that is 3/5 working days, I do not understand what is happening.

Attendo dei prelievi da ben 17 giorni lavorativi, vi chiedo cortesemente un aiuto, non ricevo risposta tramite mail e in live chat gli operatori non sono in grado di fornirmi le informazioni che richiedo. Mai avuti problemi con i vostri siti, solitamente i prelievi effettuati sono stati pagati nei tempi previsti, ovvero 3/5 giorni lavorativi, non capisco cosa stia succedendo.

I have been here since 03/22, and they tell me that it is in the

The final phase of making the withdrawal. They say it's due to a high demand for withdrawal requests, but what they do is pay out after 14 days, so the player can lose the money during that time before withdrawing it.

Desde el día 22/03 llevo yo, y me dicen que y está en la

fase final para hacer el retiro. Dicen que es por una alta demanda de solicitudes de retiros, pero lo que hacen es pagar a los 14 días y así el jugador pueda perder en ese tiempo el dinero antes de sacarlo

I didn't play a single euro of the money I won that day, so it's just a matter of time?

io non ho giocato un singolo euro dei soldi vinti quel giorno, quindi è solo questione di tempo?