CasinoRoo - yleistä keskustelua

Hi everyone,

I made my first deposit and played at a new casino recently. I was going though the terms and conditions, something I rarely do and read this -

You will not be able to deposit any money into your Account until we are able to verify your identity.

As I was able to deposit and play I assumed I had been verified and nothing further would be required. I was lucky enough to have a small win and make a withdrawal, which did negate the bonuses, which I was cool with - the withdrawal is pending still and I'm anxious they are going to put me though the verification wringer for my one and only £10 deposit. I hope they don't but you always feel nervous when trying a new casino. I hope what they say in their T&C's means what it actually says and I am verified. Anyone have any thoughts?

Just to follow up the money has been processed and is in my account thank you www.casinoroo.com for restoring my faith in online casinos.

Hello!

I specifically checked the whole section called "9. YOUR FUNDS – DEPOSITS AND WITHDRAWALS"

(Before you can play the Games you must deposit funds into your Account by using one of the methods set out in the 'Deposit Funds' section of our Sites or Apps (as applicable).

Funds deposited with us in your Account will be billed as Grace Media (Gibraltar) Limited on your statements.

We reserve the right to refuse any type of payment method for any reason, regardless of whether previous payments have been processed to or from a particular payment method, or if that payment method is usually accepted in respect of any customer.

In relation to deposits and withdrawals of funds into and from your Account, you acknowledge that you shall only use a payment method that is valid, legal and belongs to you.

We prohibit the use of company payment methods and void any winnings stemming from deposits made with a company payment method or payment method not in your name.

You must not make or attempt to make any chargebacks, and/or deny or reverse any payment that you have made and you will reimburse us for any chargebacks, denial or reversal of payments you make and any resulting loss suffered by us. If we are notified of, or become aware of, any suspected or fraudulent payment (including, but not limited to, use of any stolen credit cards) or any other fraudulent activity (including, but not limited to, any chargeback or other reversal of a payment), we may suspend or close your account, reverse any withdrawal made and recover any winnings.

You are not entitled to play a Game unless you have sufficient funds in your Account to do so.

If you win a prize in one of our Games, the prize will be added to the balance of your Account. Payment of any prize may be subject to the successful completion of our verification processes (including, but not limited to, checking your identity (as outlined in the ‘Verifying Your Account’ section above), checking gameplay for errors and checking for any breaches of these Terms). Any progressive jackpot winnings should be validated within 30 days. Grace Media reserves the right to process payment of Jackpot amounts over £10,000 by Bank Transfer.

Our minimum deposit amount is £10. Withdrawals of less than £30 are subject to a £1.50 processing fee. The minimum withdrawal amount will not apply if you are closing your Account.

Your Account is not a banking facility. Money deposited in your Account will not earn any interest.

Any withdrawal of funds from your Account will, in the first instance, be made to the payment method used to deposit those funds. However, based on internal risk decisions, we reserve the right to process any payments as a cheque and are not obliged to provide a reason for doing so.

It is your responsibility to submit the correct bank account details for payment of withdrawals. We cannot repay payments made by us to another account due to incorrect account details provided by you. If a payment is unsuccessful and returned to us by our bank payment processor, we will investigate such payment, notify you and request corrected bank account details. Such unsuccessful payments will only be credited to your corrected account details once we have been notified by our bank payment processor that the payment has been successfully retrieved.

If you owe us money for any reason, we shall be entitled to set-off any such amount before making any payments or returning any money to you.

Please be advised that the amount staked by you is immediately deducted from your Account once you place the bet. Therefore, it is your responsibility to ensure that all aspects of your bet are as you intended. We will not provide refunds, returns of monies, or cancellation of the requested bet, except in the event of a proven Error

We do not provide any credit.

You are fully responsible for all taxes, fees and other costs incidental to and arising from your use of our Services.)

I did not find the sentence you mentioned.

Honestly, I would find it kind of weird. It would make more sense if applied to withdrawal instead. 🤔

Let us know how it goes! Wish you luck! 🙂

Hi Radka,

Thanks for your reply. The section where -

You will not be able to deposit any money into your Account until we are able to verify your identity.

Is in section 5, thankfully it's quite a short section in general.

Best,

S

Now I see. 😀

Do you know what I think? This one sentence only works with the whole paragraph.

Simply put, out of the concept, it makes no sense at all. 🙂

Mind the whole meaning:

"If we cannot satisfactorily complete our age and identity verification process prior to your first deposit, you will be required to provide personal identification documents to further confirm and validate your age and identity. Such documents may include (but may not be limited to): a passport or driving licence, a current utility bill or a bank or card statement. You will not be able to deposit any money into your Account until we are able to verify your identity."

From my point, it's pretty clear.

I would not be concerned, to be honest.

Hi Radka,

Well I was kind of shocked the withdrawal was in my bank literally 24 hours later with no further ID requests or stress, so hopefully that will continue to be the case should I deposit again. I'm always so paranoid of winning a decent sum of money and spending weeks trying to get it out. Thankfully in this case it all went smoothly.

Hi there! That's Awesome! ✨

I can imagine you're relaxed now, aren't you? Being vigilant and well prepared is always a great tactic, as side effects though one can get a little worried far too early. 🙂 

Hopefully, there won't be any black clouds in the sky again. If they were, however, come back - we shall look into it.