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Verification is not carried out despite repeated requests in chat.

Verifizierung wird nicht durchgeführt trotz mehrmalige Aufforderung in Chat.

Dear Goeki,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account? How many days ago you’ve requested a withdrawal and started the verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Unfortunately I entered the casino incorrectly.

It's Eagle Bet

Hab leider das Casino falsch eingetragen.

Es ist Eagle Bet

The Casino Name is wrong.

Its Eagle Bet.

Either you Change Casino Name or Close complain so i can Open a new one.

Thanks and a nice day

I have changed it 🙂

Have you been advised what specifically seems to be a problem in verifying your account? How many days ago you’ve requested a withdrawal and started the verification?

Documents uploaded with registration on 02/03/2021.

Payment requested on 02/06/2021.

Live chat only standard phrases.

At 02.03.2021 document Upload with Registration process.

At 06/02/2021 withdraw request.

Live chat only standard phrases

Am 03.02.2021 Dokumente mit Registrierung hochgeladen.

Am 06.02.2021 Auszahlung beantragt.

Live Chat nur Standart Phrasen.

At 02.03.2021 document Upload with Registration process.

At 02.06.2021 withdraw request.

Live Chat only Standart phrases

Thank you very much, Goeki, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello GOEKI,

I looked at your complaint and will do my best to help you. I would like to invite Eaglebet Casino into this conversation. Dear Casino, can you specify where is the problem with the player’s verification process, please?

Thank you solved!

Danke gelöst !

Dear GOEKI,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru