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crazy star said that I won 1000.00 I haven't received it I did every thing but I haven't received it

Dear Cindy,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Cindy,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

to whom it may concern my name is cindy iam sanding you all this latter to thy respons to your latter well I had what I needed to ask for a Withrow of a thousand dollars and it said that it was being possessed please wait I haven't received it I sure could use the money it would help pay bills with thank you for your understanding in this matter

iam not sure if it is internal casino system or note it popped up when I was playing and other game I downloaded it and started playing I hit a thousand dollars I went wear it said to cash out and it said that it was being pressed and to please way't I think my account was verified I think unless this site is a scam may be that's why I haven't received any thing could you please get back with me on this?

Thank you very much, Cindy, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Cindy,

I have reviewed your case and will now contact the casino to see if I can help.

We would like to invite Crazy Star Casino to join the conversation and participate in the resolution of this complaint.

all iam asking is the money that I won that's all

to whom it may concern my name is cindy I wrote to you all some time ago about thy problem I have had getting the money I asked for it keep saying that it's in possession to please way't please get back with me has soon has p ok possable

Hello Cindy,

As I have received no response from the casino I will attempt to contact them one more time.

We would like to ask Crazy Star Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Dear Cindy,

I tried to contact the casino repeatedly but without success. Since the casino has no license and doesn't refer to any ADR service, I’m afraid there is nothing that can be done without their cooperation.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints may help to change the casino's approach. I recommend you take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating.

I wish I could be of more help.

Best regards,

Adam