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An account deposit was made by digital cryptocurrency, and all the documentation was sent for account verification, but the reply comes saying that everything is ok. however it is in survey will already effect 20 days and still nothing.

w***l@ig.com.br

Foi efetuado um deposito em conta por criptomoeda digital, e enviado toda a documentacao para verificacao de conta porem vem a resposta informando que esta tudo ok. porem fica em levantamento ja vai efetuar 20 dias e ainda nada.

w***l@ig.com.br

Dear Wilderson,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. I hope I understood correctly that the payment has been pending for three weeks.

Could you please advise which payment method you have opted for? Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

First of all congratulations for the work that you at Casino Guto do, this creates credibility for those who take it seriously or even play for fun.

mine opened the account in this casino by the ranking of the casino guru site and what caught my attention was that they accept cryptocurrencies. I made this option and deposited it through Cryptocurrencies.

however, I validated my account by sending all the documentation. However, the Brazilian chat only informs you to send the documentation which was sent several times. And the Brazilian chat has no information.

it was only informed that in 03 days or at most in 5

business days the money was in the account. Something never happened. I have a cash value of approximately $ 1,200 at this casino and I don't even have a return.

So my rating on this site really becomes unreliable for withdrawal.

if you can help me to remedy the problem I will be very grateful. And I would like somehow to be able to contribute financially to the site.

thankful

Wilderson A ***

6 *** 4

Primeiramente parabéns pelo trabalho que vocês do Casino Guto desenvolvem isso gera credibilidade para quem leva a sério ou até mesmo joga por diversão.

meu abri a conta neste cassino pela classificação do site casino guru e o que me chamou a atenção foi eles aceitarem Criptomoedas. fiz essa opção e depositei através de Criptomoedas.

porém efetuei a validação da minha conta enviando toda a documentação. Porém o chat brasileiro somente informa para enviar a documentação qual foi enviada diversas vezes. E o chat brasileiro não possui informação.

somente foi informado que em 03 dias ou no máximo em 5

dias úteis o dinheiro estava em conta. Algo de nunca ocorreu. Tenho uma valor aproxima de U$ 1.200 de saque neste casino e sequer tenho algum retorno.

Sendo assim minha classificação neste site realmente se torna não confiável para o saque.

caso vocês possam me ajudar a sanar o devido problema vou ficar muito grato. E gostaria de alguma forma poder contribuir financeiramente com o site.

grato

Wilderson A***

6***4

Goodnight.

The Brazilian player requested a withdrawal three weeks ago. It has been pending since then. CAMPOBET INFORMATION.

I did not request any cancellation, I only ask them to make my deposit as shown below.

On April 18, a withdrawal in the amount of U $ 250.00 was requested, it is still open

On April 30, another withdrawal in the amount of U $ 650.00 was still outstanding

day 03/05 Another withdrawal in the amount of U $ 402.00 was still outstanding.

because the withdrawal on 04/18 is still open. does not justify an overdraft for more than 20 days.

Boa noite.

O jogador do Brasil solicitou a desistência há três semanas. Está pendente desde então. INFORMACAO DO CAMPOBET.

Não solicitei nenhum cancelamento somente solicito aos mesmos que efetuem o meu deposito conforme abaixo.

Dia 18/04 foi solicitado um saque no valor de U$ 250,00 ainda esta em aberto

dia 30/04 foi solicitado outro saque no valor de U$ 650,00 ainda em aberto

dia 03/05 Foi solicitado outro saque no valor de U$ 402,00 ainda em aberto.

porque o saque de dia 18/04 ainda esta em aberto. não justifica um saque há mais de 20 dias em aberto.

Thank you very much, Wilderson, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I would like to ask CampoBet Casino to join us and help us resolve the player's issue.

Dear all,

Please excuse us for the belated reply.

Our Team is looking into the case and we will get back to You with more details shortly.

Thank you for understanding!

Best regards,

Campobet.com

Thank you for joining us. We will be waiting for your answer. Extending the timer by 7 days.

Dear all,

The Customer has not completed account verification yet. We sent them a follow-up email on May 14 requesting the documents that are left to send. The Customer has still not replied to us.

We are waiting for the Player’s cooperation.

Best regards,

Campobet.com

Dear Wilderson,

Could you please specify if there is any kind of issue with the verification? Please note, that you won't be able to withdraw any kind of money without finishing the verification process.

I would also like to ask CampoBet Casino to clarify what documentation is still required from the player to make the process faster.

Dear Wilderson,

We haven't hear from you in a while. Please note, if we won't get any asnwer within the next 7 days, the complaint will be closed as rejected.

The complaint will now be rejected as the player did not respond to us within the given time.