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Hello good Morning. I'm trying to sign up for your casino and due to an error I can't even sign up! Why? Is it restricted in Portugal?

Ola bom dia. Estou a tentar inscrever me no vosso casino e devido a um erro nao consigo sequer inscrever.me! Porque? E restringido em portugal?

Dear Ana Rita,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the website with Portuguese VPN (Virtual Private Network), and I didn’t experience any difficulties. Additionally, I have checked terms and conditions, and I didn’t find Portugal between restricted countries https://www.brazino777.com/en/terms:

„The administration of the Website does not allow opening accounts and/or making deposits for the Users who reside on the territory of Italy, France, Spain, the USA, Turkey, Ukraine, and Great Britain. The list of the jurisdictions may be changed without any prior notice to the Users. By accepting the Rules, you confirm that you shall not open and/or use the gambling account if you reside in one of such jurisdictions."

The following information has been obtained from a Live chat agent:

„ Hi. Could you please advise if you accept players from Portugal? Thank you.

Hello! Nice to see you!We accept players from all over the world.

However, players are responsible for knowing their country's laws regarding gambling."

Finally, I have sent an email to support@brazino777.com requesting more detailed information and as soon as I’ll receive any update, I will inform you.

Meanwhile, please check our recommended casinos for Portuguese players: https://casino.guru/top-online-casinos#tab=RECOMMENDED. To make absolutely sure you see the most suitable casinos, check your language and country preferences:

Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

Dear Ana Rita,

Please see below the answer from the casino:

"Good night!

Players from Portugal can open accounts and play on our site."

Have you succeeded in opening the account? Please let me know if there’s anything else I could do for you. Thank you.

Dear Ana Rita,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Hello. At the moment I have not been able to register at the casino yet. The error continues to appear. I've tried a thousand ways and nothing works.

Ola. De momento ainda nao consegui insvrever.me no casino. O erro continua a aparecer. Ja tentei mil formas e nada resulta.

Dear Ana Rita,

Thank you very much for an update. If you’re still experiencing difficulties to register, I would propose to search for a different casino, recommended for Portuguese players, just to avoid any inconveniences in the future.

To make absolutely sure you see the most suitable casinos, check your language and country preferences:

Please let me know if this advice were helpful or you would like to approach this issue differently. Thank you very much in advance.

Dear Ana Rita,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.